The AlarmNet network experienced a brief 12 hours of downtime between 3/13/22 to 3/14/22.
Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.
Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.
Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.
For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.
We are excited to announce the brand new Alarm.com Pro Series bullet/turret and dome cameras are available on GeoArm. Help customers monitor their businesses any time, from anywhere with Alarm.com’s best-in-class PoE cameras.
The ProSeries security cameras are designed for indoor/outdoor use and a wide range of commercial applications via the Alarm.com video monitoring app.
Product Features:
Supports Business Activity Analytics
Onboard & SVR Recording with 24/7 footage playback and encrypted storage
HDR video for enhanced image clarity and detail (4MP and 1080p options)
Motorized varifocal lens options for greater install flexibility
Compliant with Section 889 of the NDAA
The Alarm.com Pro Series business security cameras come in 4 new models:
GeoArm has released the Alula BAT-FIRE universal dual-path commercial fire communicator.
GeoArm has just released the all new Alula BAT-FIRE universal dual-path IP/cellular commercial fire alarm communicators in both the AT&T and Verizon 5G LTE-M models to the DIY business security market.
The Alula BAT-FIRE-ATT and BAT-FIRE-VZ are universal dual-path internet/cellular AT&T/Verizon 5G LTE-M commercial fire alarm communicator(s). The BAT-FIRE communicator connects to an intrusion or fire alarm control panel (FACP) and provides central station alarm reporting.
The BAT-FIRE can be configured to provide dual-path connectivity using Ethernet/broadband and cell or single-path connectivity using either Ethernet/broadband or cell to Bosch Conettix D6100IPv6 receivers at the central station. The BAT-FIRE allows system integrators to save money, maximize install flexibility and skip the 4G cellular sunset.
It provides two PSTN interfaces for the FACP/burg panel’s DACT phone line connections. The BAT-Fire’s DACT phone interface connection provides phone line voltage, dial tone, ringback tone and all required CID protocol signaling. The BAT-FIRE receives CID events from the FACP/burg panel’s DACT and then relays the CID events to the GeoArm central station receiver.
The BAT-FIRE-ATT provides inputs that can be used to monitor an FACP’s alarm, AC fail, and trouble points (dry contact outputs). In this topology BAT-Fire inputs will be connected to the FACP points (dry contact outputs). The communicator will continually monitor the state of the FACP points (dry contact outputs). A state change on a BAT-FIRE-ATT monitored FACP point (dry contact output) will be reported to the GeoArm central station.
Product Features:
Supports 12V and 24V regulated FACPs/burg panels
Alarm capture via phone line interface or standard FACP/burg panel points
Supports Contact ID (CID) reporting format
Dual Path: Ethernet (primary) with Cellular AT&T/Verizon 5G LTE-M (backup)
Sole Path: Ethernet or Cellular AT&T 5G LTE-M
Platform visibility through AlulaConnect™
Trouble event detection and reporting
Four programmable input/output ports
At-a-glance system status via front-panel LEDs
UL 864 10th edition commercial fire certification
ULC-S559 commercial fire certification
UL 1610 commercial burg certification
ULC-S304 commercial burg certification (Security Level II installations)
Remote programming, troubleshooting and managed over-the-air firmware upgrades
GeoArm and Resideo Partner with CellBounce for AT&T 3G-to-LTE Customer Conversions.
GeoArm and Resideo have partnered with CellBounce to help address the AT&T 3G Sunset on 2/22/2022. The security industry is facing a major challenge: As cellular carriers begin to retire their 3G networks, existing AT&T 3G GSM Communicators will no longer be able to connect to a carrier network. CellBounce has developed technology, specifically designed to keep Resideo AlarmNet 3G GSM devices connected beyond the current 3G sunset of 2/22/22.
The CellBounce (model number: CB34UDRES01A) provides a seamless AT&T 3G GSM to LTE connection between an existing Resideo AT&T 3G GSM Communicator and AT&T LTE network. CellBounce is simple to activate and can be installed easily by the end-user by plugging it into an electrical outlet within 25 feet of their current communicator. CellBounce eliminates the need for a truck roll / technician to visit each site to upgrade or modify the existing device. When installed CellBounce establishes a conversion of the existing Resideo AT&T 3G GSM Communicator signals on the new LTE service. Service functionality of the AT&T network is maintained with the CellBounce unit.
Product Features:
Plug-and-play 3G to LTE conversion
Keep AT&T 3G devices connected past the sunset
Designed for quick and easy end-user installation
Easy provisioning via AlarmNet 360™
No truck roll needed
Doesn’t require technicians entering homes and business
Resideo buys First Alert segment from Newell Brands for $593 million in cash.
Resideo (REZI) has announced that they intend to acquire First Alert, Inc., a leading provider of home safety products from Newell Brands for $593 million in cash.
The deal is a natural extension to Resideo’s home comfort and security business and extends the number of residential sensors they have in the home. For those unfamiliar with the security industry, for many decades Resideo and its affiliates have previously sold First Alert equipment across it’s residential new construction and other professional segments.
“We’re excited about First Alert becoming part of our overall product portfolio and the growth opportunities we’ll have in the future. Their strategy and vision as a company align with our vision to help make homes safer and more secure,” said Scott Harkins, Vice President, Sales and Channel Americas.
As far as timelines for this transaction to occur, they have intentions of integrating the First Alert brand into the Resideo umbrella later in the first quarter of 2022. However, as with all acquisition’s including this one, it is still subject to regulatory approval.
The all-new Resideo iPCAM-WOC2 Total Connect HD Outdoor Camera is available for purchase!
The Resideo iPCAM-WOC2 is the next generation of outdoor video surveillance cameras that allows end-users to capture crisp, clear video of events and activities using the Honeywell Total Connect 2.0 app. The iPCAM-WIC2 camera is ideal for monitoring your home, business or public facilities.
For outdoor applications, the new iPCAM-WOC2 offers up to 1080p at 30 frames per second, wide angle view and up to four detection zones. With the simple QR code-based setup, the iPCAM-WOC2 camera is faster and easier to install to the wireless network or access point. Wireless communications utilizes the 802.11b/g, and a Bluetooth capable device will be required for setup. The iPCAM-WOC2 includes the power supply, power supply adapter, microSD Card, quick installation guide and mounting kit.
Color video can be monitored through your Mobile App and Total Connect remote services account. Up to 8 cameras can be used per location. Add to existing Legacy Cameras for support of up to 14 cameras per location. If using less than 8 new generation cameras, you may not increase the number of legacy cameras. The same goes for a legacy camera, if the less than 6 is being used, additional New generation cameras may not be increased.
The built-in SD card ensures backup storage in the event of an internet outage and offers the option for 7-day or 30-day video storage. Night vision for low-light environments, digital zoom capabilities and flexible mounting options provide peace of mind.
Please take note, the Resideo iPCAM-WOC2 security camera is not visible on the Lynx or Lyric touchscreen control panels, and is only visible utilizing the Total Connect 2.0 app.
Product Features:
Integrate with success – Works with proven winner Honeywell Total Connect Remote Services and Lyric and ProSeries security and home control systems.
Fast and easy installation – QR code installation with compact hardware and multiple mounting options – ceiling or tabletop.
Expansive memory – Cloud Video Storage – 7 day or 30 day per 8 cameras, per location, per month**. Local Storage – up to 64 GB, 8 GB included. (Provides backup storage in the event of Internet outage.)
Stay connected – Enhanced Wi-Fi® connectivity and range with 802.11n.
See near and far, light or dark – Wide angle views and sharper night vision with up to 1080p HD resolution.
Releasing the all-new Qolsys IQ Panel 4 touchscreen alarm controller with built-in Alarm.com cellular LTE radio, Bluetooth, Front Camera, PowerG, Wi-Fi and Z-Wave Plus wireless receivers by Johnson Controls International (aka “Tyco”).
GeoArm, a pioneer in the DIY security market, has released the much anticipated Qolsys IQ Panel 4 wireless touchscreen alarm controller. This all-new control panel can be remotely controlled by the end user via the Alarm.com app, which integrates smart automation and video surveillance, for a highly customized small business and home security solution.
An elegant 7″ HD touchscreen is the focal point for the IQ Panel 4 that contains an upgraded 8-megapixel front loaded camera, with a 120° wide-angle lens, that makes use of Flex-Tilt to adjust the camera angle for peek in and alarm videos. “We are excited to be one of the first DIY alarm companies to offer the next generation of the IQ Panel in North America,” says Joe Rosenthal, President of GeoArm. Some other noteworthy IQ Panel 4 product features include; Bluetooth disarming, a built-in glass break detector, photo frame, live view/answer, and disarm photos/videos functionality.
With an improved range on every wireless radio, the IQ Panel 4 incorporates not only a Z-Wave Plus 700-Series and PowerG encrypted receiver, but also comes with either a 319.5 MHz, 345 MHz or 433 MHz legacy receiver. By having backwards legacy frequency compatibility, the user is able to salvage and re-use existing 2GIG, DSC, Honeywell Home or GE Interlogix wireless alarm sensors. “DIYers can swap out their older panel, use existing wireless sensors, and seamlessly make the upgrade to the smarter IQ4 security platform in minutes,” says Rafael Alvarez, Technology Manager of GeoArm. Much like its predecessor the IQ Panel 2 Plus, which was launched in 2018, the IQ Panel 4 has evolved into a simple do-it-yourself installation that does not require a professional.
The IQ Panel 4 is much more than just security, it is a complete smart alarm system running the fastest 8-core Qualcomm IoT processor yet. The all-in-one panel comes equipped with a fully redundant dual-path Alarm.com communicator, that is designed to send signals over Wi-Fi and/or cellular AT&T/Telus/Verizon LTE radio networks. For remote monitoring of the home or business, the IQ Panel 4 blends with the Alarm.com interactive app to offer all of its award-winning services throughout the United States and Canada.
QuadSound speakers are built into every panel for the purpose of delivering the best in audio. Better yet, user’s can also connect the panel to the IQ Base table stand subwoofer to enhance the music streaming over Bluetooth experience. By focusing on adding the most cutting-edge IoT solutions available, Qolsys and its newly manufactured IQ Panel 4 differentiates itself as the premium smart security system in 2022 and beyond.
The Lyric Controller wireless touchscreen panel will be officially discontinued on 12/31/21.
The Resideo “Honeywell Home” Lyric Controller touchscreen panel has been discontinued. The Lyric LCP500-L and LCP500-LC new sales as of December 31, 2021 or while supplies last.
At GeoArm, we have made a decision to stop sales immediately and have already began transitioning sales to the newer Resideo ProSeries platform which serves as the Lyric’s recommended replacement.
The warranty remains the same for Lyric panels installed between now and December 31, 2021, 180 days from the date of manufacture (determined by the product date code on the product), the customer can receive a product swap or at the customer request, credit. Additionally, product returned after 180 days from the date of manufacture fall under the repair policy for the individual product returned, warranted for 24 months (2 years) from the date of manufacture, as determined by the manufacture date code located on the product.
Please let us know, if you have any questions on the ProSeries platform, and its two offerings, the PROA7 and PROA7PLUS models that along with the SiX-Series or PROSiX-Series wireless encrypted sensor portfolios and LTE communicators.
Introducing the all new dual-path alarm communicator that supports either AT&T or Verizon Cellular LTE, Ethernet or optional Wi-Fi/Z-Wave automation control by Resideo Technologies, Inc.
GeoArm, a fast-growing, do-it-yourself brand in smart home and business security, announced today the release of the all-new Resideo LTEM-P dual-path alarm communicators.
Together, GeoArm and Resideo (formerly “Honeywell Home”) are adding more alternative technologies for switching away from the traditional overpriced alarm company. With universal compatibility, the do-it-yourselfer can easily add the newly released LTEM-P communicator into most existing security systems. Whether a consumer has a DSC PowerSeries, Honeywell Home VISTA-Series, GE Interlogix NetworX NX-Series, or other burglary intrusion control panel that supports Contact ID, this brand new Resideo communicator is a great choice for low-cost, nationwide, central station alarm monitoring services provided by GeoArm.
“We are excited to offer the new Resideo product line of LTEM-P universal communicators into our brand’s portfolio of products and services that our customers have to choose from in advance of the cellular radio sunset dates set to take place in the first quarter of 2022,” said Steve Rosenthal, General Manager of GeoArm. With the impending sunset of the cellular 3G/4G AT&T network taking effect in the month of February 2022, and the cellular 3G/4G Verizon network slated to shutdown sometime later in 2022, it was important for users to find a low-priced, cellular 5G LTE radio that offered maximum network longevity.
With an LTE Cat M1 cellular alarm communicator built into the module for use over either the AT&T or Verizon 4G/5G network, this radio was constructed for the strongest signal penetration in the most challenging of installation environments. “Because the Resideo LTEM-P comes with its own plug-in power supply and doesn’t require power directly from the panel, it is easy to install in just minutes,” said Drew Davis, Operations Manager of GeoArm. The equipment was made by Resideo for a DIY-friendly installation and only requires a screwdriver in order to land just two wires on the takeover circuit board’s dialer, keybus or ECP connector.
Having an advanced modular design, the LTEM-P was engineered to be compatible with future control panels and cellular services that have still yet to come. For customers wanting Wi-Fi and/or Z-Wave automation control, they can add the PROWIFIZW communications module at any time. Resideo offers secure web-based services that enable users to remotely monitor and control the VISTA-Series hardwired security systems. These web services enable users to monitor and control the security system using their Android or iOS smartphone, receive email notifications of system events, and receive event confirmations using the Total Connect 2.0 interactive monitoring app.
In addition to chip shortages, a backlog of shipping containers are further complicating the operational flow of the security industry through 2022.
As many of you have probably experienced or heard about, there is currently a backlog of container ships in most US Ports; this backlog is causing a delay in the regular supply chain that leads security products to customers.
So you may ask yourself, how exactly has this happened? Well, there are a few reasons why supply chains have been stressed across a plethora of industries, thus resulting in product availability delays. Over the past two decades over 90% of the world’s global trade has been shipped by sea and with 70% via shipping containers. Simply stated, shipping products by sea has been the most cost effect means for sending goods abroad.
The United States has continued to increase the outsourcing of the production of goods to foreign countries, mostly for economic reasons which has resulted in a supreme reliance on importing goods, instead of producing them at home, in today’s global commerce. As well, US companies have also increasingly relied on JIT “just-in-time” inventory systems to order their goods at the last moment, rather than stocking the items on their shelfs, which has resulted in lower inventory levels.
Together with, during the past two decades the shipping business has not been too profitable, meaning little investment has been put into building new ships. To make matter worse here in the US, our railroad companies have also been cutting costs and reducing their headcounts which has created the perfect storm for the shipping logistics crisis that we find ourselves in today.
The global semiconductor shortage is reducing the availability of security related parts.
Many industries including the security industry are also experiencing a global semiconductor chip shortage too. The sudden lockdown from the coronavirus created a ripple effect, where suppliers were unable to meet the growing demands for the silicon microchips that power today’s security system electronics. The remote work from home environment along with cloud infrastructure amplified and prioritized the sales of gaming gadgets, phones and several other electronic devices. And, the remaining stock of chips left available was insufficient to catch up to the pent-up demand in a slew of industries, including the security industry.
The good news is that we anticipate both crises to come to an end soon. Shipping routes now have alternative locations, like Florida, which are offering to carry more of the load, and semiconductor manufacturer’s, like Qualcomm, have stated that they expect the chip manufacturing shortage to begin resolving itself by the third quarter of 2022. So, if you are one of the many who are experiencing delays in receiving your parts order, you are not alone. Here at GeoArm, we are monitoring the two shipping crises described in this article on a day-to-day basis and keeping track of the out-of-stock items. So that when these parts do become available again for distribution, our customers will be first in line to receive them.
