GeoArm Holding Strong during the COVID-19 Pandemic

We hope this finds you, your families, and employees, safe and well. During these unusual and difficult times, we want you to know that GEOARM is continuing to serve you at full strength.

Our Monitoring Center will continue to operate without interruption 24/7. As an emergency response company, we are prepared for disasters. To date, our dedicated employees continue to fill orders and provide support services from our general offices. It is business as usual for our purchasing, billing, accounts receivable, and shipping departments.

In the event it should become necessary for our employees to telework from their homes for their safety, our company will continue to be available to service your needs. All employees have computer access to our business network and remote cell phone connectivity to our phone system in order to provide the services you expect.  Although it would be the first time since our inception in 1984 to operate remotely, we are confident that we are equipped and ready to perform seamlessly for you.

Our call answer time may be slower than normal due to an increased volume, so let me thank you in advance for your patience.  In order to ensure that your call is answered, we have extended our published business hours. Naturally, we are hoping that our need to work remotely does not occur, but if it does, we want you to have peace of mind that we are here to serve you.  We wish you and your families, and employees, good health through the COVID-19 pandemic, and a quick rebound moving forward.

Sincerely,
Joseph Rosenthal
President

Interlogix is Going out of Business

Interlogix, which is a division of UTC Climate, Controls & Security is shutting down its businesses in the USA and Canada by the end of 2019. Interlogix Manufactures popular systems such as Concord, NX Series & Simon series systems.

What does this mean exactly? This means that after 2019 is over Interlogix will no longer manufacture any products. Security products that have already been sold to distributors will remain for sale until the stocks are depleted.

Interlogix’s tech support will remain open as long as there are products that fall under Interlogix’s warranty guidelines. Interlogix stated that their warranty extends to about 3 years. If this holds true that would mean Interlogix tech support could remain open until the end of 2022. After that point, if there are any issues that a dealer can’t solve by themselves there will be no one to turn to for support.

If anyone ever needs assistance with Interlogix security systems moving forward please make sure to contact us at 877-443-6276. We pride ourselves on being one of the top providers of tech support and monitoring services for these systems.

Below is an example of the letter Interlogix is providing to its Distributors.

Dear Valued Interlogix Customer:

Following a thorough review of our security portfolio, we have decided to wind down the Interlogix U.S. and Canada businesses in order to focus on growth opportunities in our other fire and security businesses.

While we may be winding down Interlogix, we are committed to ensuring that our dealers have the products necessary to support their business during this transition.

Interlogix expects to manufacture and sell products through the end of 2019. We will continue to provide customer service in the areas of technical support, product fulfillment, and warranty obligations as prescribed in our warranty policies. Our dealers will be able to purchase, install, register, and service our products with the complete confidence that we will stand behind you through 2020 and beyond.

We are working closely with our distributors to ensure that you have the product necessary for your customers during this transition period. Given our significant installed base, we anticipate increased demand at this time and will build and fulfill orders in the order in which they are received.

We value the relationship we have built with you over the years and will continue to communicate with you regularly throughout the wind-down process.

Interlogix it was a pleasure working with all of the products you acquired, maintained and developed over the years such as the Concord, NX Series and Simon security systems.

Honeywell SiXSMOKE Smoke Detector Review

The Honeywell Lyric SiXSMOKE has finally been released and is available for shipping within the USA and Canada. The SiXSMOKE was announced at the same time as all of the other SiX Series sensors and where available for ordering but, these sensors were delayed for a few months. The Lyric smoke detector is compatible with the Honeywell Lyric Controller and other systems that can utilize SiX sensor. Once the SiXSMOKE is enrolled into the panel, it cannot be used with another control panel until it has been deleted first because of the Lyric Lock feature. Each Lyric smoke detector has a unique MAC number located on the sticker on the unit.

The wireless SiXSMOKE has a maximum coverage area of 50′ X 50′ and detects smoke/heat in two ways Fixed =135° F Heat Sensing and Rate-of-Rise Sensing of =15° F within 1 minute. One of the coolest features of the Lyric SiXSMOKE, when paired with a Lyric Controller is the fact that if you have more than one detector you can set up the One Go All Go feature which will activate all SiXSMOKE’s if one is triggered. You can place the Lyric SiXSMOKE within 300 feet of the alarm control panel which allows you to install in those back areas. The SiXSMOKE works on a a Direct Sequence, Spread Spectrum (DSSS), two-way radio utilizing the 2.4GHz RF band. In the 2.4GHz band, there are 16 channels available for SiX™. When the device registers with the control panel, it will automatically determine which frequency channel the panel is operating on.

When the SiXSMOKE photoelectric beam detects the presence of smoke, it will go into alarm and send the alarm signal to the Lyric Controller. The Lyric SiXSMOKE works best when you have professional alarm monitoring for your Lyric Security System. Once our central alarm monitoring station receives these signals we can dispatch the exact fire department for your area. During an alarm condition, pressing the detectors test switch will silence the piezoelectric horn for 5 minutes. When programmed in one-go-all-go mode, the detector can only be silenced from the controller. When the battery of the Lyric SiXSMOKE is no longer working you will need to replace it with One 3V lithium battery. Duracell DL123 and DL123A, Panasonic CR123A, Honeywell 466. Remove batteries for at least 10 seconds, before installing new ones.

Note: Do not mix old and new batteries, battery types or manufacturers. 

Honeywell SiXSMOKE Frequently Asked Questions

Honeywell SiXSMOKE Product Manuals