Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.
Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.
Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.
For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.
GeoArm has just released the all new Alula BAT-FIRE universal dual-path IP/cellular commercial fire alarm communicators in both the AT&T and Verizon 5G LTE-M models to the DIY business security market.
The Alula BAT-FIRE-ATT and BAT-FIRE-VZ are universal dual-path internet/cellular AT&T/Verizon 5G LTE-M commercial fire alarm communicator(s). The BAT-FIRE communicator connects to an intrusion or fire alarm control panel (FACP) and provides central station alarm reporting.
The BAT-FIRE can be configured to provide dual-path connectivity using Ethernet/broadband and cell or single-path connectivity using either Ethernet/broadband or cell to Bosch Conettix D6100IPv6 receivers at the central station. The BAT-FIRE allows system integrators to save money, maximize install flexibility and skip the 4G cellular sunset.
It provides two PSTN interfaces for the FACP/burg panel’s DACT phone line connections. The BAT-Fire’s DACT phone interface connection provides phone line voltage, dial tone, ringback tone and all required CID protocol signaling. The BAT-FIRE receives CID events from the FACP/burg panel’s DACT and then relays the CID events to the GeoArm central station receiver.
The BAT-FIRE-ATT provides inputs that can be used to monitor an FACP’s alarm, AC fail, and trouble points (dry contact outputs). In this topology BAT-Fire inputs will be connected to the FACP points (dry contact outputs). The communicator will continually monitor the state of the FACP points (dry contact outputs). A state change on a BAT-FIRE-ATT monitored FACP point (dry contact output) will be reported to the GeoArm central station.
Supports 12V and 24V regulated FACPs/burg panels
Alarm capture via phone line interface or standard FACP/burg panel points
Supports Contact ID (CID) reporting format
Dual Path: Ethernet (primary) with Cellular AT&T/Verizon 5G LTE-M (backup)
Sole Path: Ethernet or Cellular AT&T 5G LTE-M
Platform visibility through AlulaConnect™
Trouble event detection and reporting
Four programmable input/output ports
At-a-glance system status via front-panel LEDs
UL 864 10th edition commercial fire certification
ULC-S559 commercial fire certification
UL 1610 commercial burg certification
ULC-S304 commercial burg certification (Security Level II installations)
Remote programming, troubleshooting and managed over-the-air firmware upgrades
GeoArm, a leading provider of no-term contract security, automation and smart home solutions serving residential and business customers in the United States, today announced the addition of M2M products and services to its website offerings.
Together, GeoArm and M2M are paving the path to switch away from the traditional overpriced alarm company. With universal compatibility, the do-it-yourselfer can easily add the M2M alarm communicator into most commercial fire alarm and burglary intrusion panels already installed in existing homes and businesses. Whether a consumer has a DSC PowerSeries, Honeywell Home VISTA-Series, GE Interlogix NetworX NX-Series or other takeover control panel that supports Contact ID, SIA and Pulse 4+2, the M2M line of alarm communicators are a great choice for low-cost nationwide alarm monitoring.
“We are thrilled to add M2M solutions into our brand’s portfolio of products and services that our customers have to choose from in advance of the cellular radio sunset dates set to take place in the first quarter of 2022,” said Joe Rosenthal, President and CEO of GeoArm. With the impending sunset of cellular 3G/4G AT&T network beginning first in the month of February 2022, and the cellular 3G/4G Verizon network slated to shutdown later next year in Dec. 31, 2022, it was important for users to find a low-priced, future proof, cellular 5G LTE module that offered maximum network longevity.
The M2M product line of alarm communicators can be installed in a matter of minutes by simply landing just two-wires on the circuit board and anyone can do it. “Because these alarm communicators are low-voltage and run off the control panel’s battery, there is absolutely no need to hire an expensive professional to get them hooked up,” said Rafael Alvarez, Technical Manager of GeoArm. Just sit back and watch the appropriate how to installation video found on GeoArm’s YouTube page, that illustrates the steps to follow that will make the M2M communicator setup a breeze.
Best of all the M2M’s RControl app gives GeoArm customers the ability to interact with their compatible burglar intrusion panel for no additional monthly charge. The end user can remotely download the RControl app on any Android or iOS device to arm/disarm the security system in “away mode” when they are not home during the day, and also have the ability to arm it in “stay mode” when they are home at night. The app allows for real-time push and email notifications for multiple end users and devices per account so that all family members and business managers are on guard. Also, there is an admin portal that allows for 24/7 device management and real-time status monitoring of all accounts with 12 months of event history stored for use at a later time. To ensure the M2M communicator works when it matters most, the modules are designed with supervised connectivity that includes polling in 10 minute intervals for exceptional reliability.
Once installed into an existing compatible alarm system, the M2M communicator will transmit alarm systems data to either GeoArm’s central station and/or directly to the end user in the event of an alarm initiating event. With both do-it-yourself and professionally trained operator alarm monitoring services offered by GeoArm starting at $8 a month for burglary intrusion security systems, and $30 a month for commercial fire alarm systems, homes and businesses can finally lower that costly alarm bill and start enjoying the monthly savings.
If you are currently a monitored NextAlarm customer with IP service and wish to continue alarm monitoring services we recommend going with the M2M wireless alarm communicator as an alternative as it will be hosted on either the AT&T, Verizon or T-Mobile LTE cellular towers.
The M2M alarm communicator itself is only around $70 and holds a no-term contract monthly alarm monitoring rate of $13/month. With the M2M wireless alarm communicator, GeoArm can apply this to just about any alarm system that has been used with NextAlarm.
Cellular alarm communicators are a much more reliable means of communicating alarm signals from your alarm system back to the central alarm monitoring station.
The reason why is if an intruder before breaking in cuts your power meter box or internet lines, your alarm system will still be able to transmit signals to the receivers unlike the internet “aka IP” communications.
The M2M wireless alarm communicator is amazing for anyone looking to have very inexpensive alarm monitoring services for both home and business security.
It has come to our attention from callers that after many years of providing alarm monitoring service via the internet, NextAlarm will be canceling this service.
The last day they will provide alarm signal delivery via the internet will be June 30, 2020. They also stated that if you have pre-paid for service that extends past June 30, 2020, NextAlarm must be notified by May 29, 2020, and they will arrange for a refund of any months after June 2020.
NextAlarm in their email to customers didn’t clearly state their intentions with current cellular-based customers, but have no fear because GeoArm is here.
If you have any questions feel free to contact us.
Welcome NextAlarm customers to the GeoArm family at last. We look forward to serving you and working as quickly as possible to re-program your accounts to our central monitoring station.
We can monitor IP alarm communicators, cellular and Dual-path alarm communications. We recommend emailing us at firstname.lastname@example.org photos of your alarm system as well as your alarm communicator. After we receive these photos we will analyze them and contact you back very promptly.
GeoArm is known to have the least expensive no-long-term contract monitoring in the USA with rates starting at $10/month. This makes for a perfect alternative to NextAlarm monitoring services.
If you have an existing 3g/4g cellular communicator please DO NOT deactivate during this transition because if it is deactivated it will have to be replaced to receive service anyone.
For information on transferring your account please call our customer service department at 877-443-6276 option 4. We are also available by live chat on our website geoarm.com.
The GeoArm customer service staff is processing orders on a first come first serve basis and thanks you for your patience while we transition your accounts.