We hope this finds you, your families, and employees, safe and well. During these unusual and difficult times, we want you to know that GEOARM is continuing to serve you at full strength.
Our Monitoring Center will continue to operate without interruption 24/7. As an emergency response company, we are prepared for disasters. To date, our dedicated employees continue to fill orders and provide support services from our general offices. It is business as usual for our purchasing, billing, accounts receivable, and shipping departments.
In the event it should become necessary for our employees to telework from their homes for their safety, our company will continue to be available to service your needs. All employees have computer access to our business network and remote cell phone connectivity to our phone system in order to provide the services you expect. Although it would be the first time since our inception in 1984 to operate remotely, we are confident that we are equipped and ready to perform seamlessly for you.
Our call answer time may be slower than normal due to an increased volume, so let me thank you in advance for your patience. In order to ensure that your call is answered, we have extended our published business hours. Naturally, we are hoping that our need to work remotely does not occur, but if it does, we want you to have peace of mind that we are here to serve you. We wish you and your families, and employees, good health through the COVID-19 pandemic, and a quick rebound moving forward.
Interlogix, which is a division of UTC Climate, Controls & Security is shutting down its businesses in the USA and Canada by the end of 2019. Interlogix Manufactures popular systems such as Concord, NX Series & Simon series systems.
What does this mean exactly? This means that after 2019 is over Interlogix will no longer manufacture any products. Security products that have already been sold to distributors will remain for sale until the stocks are depleted.
Interlogix’s tech support will remain open as long as there are products that fall under Interlogix’s warranty guidelines. Interlogix stated that their warranty extends to about 3 years. If this holds true that would mean Interlogix tech support could remain open until the end of 2022. After that point, if there are any issues that a dealer can’t solve by themselves there will be no one to turn to for support.
If anyone ever needs assistance with Interlogix security systems moving forward please make sure to contact us at 877-443-6276. We pride ourselves on being one of the top providers of tech support and monitoring services for these systems.
Below is an example of the letter Interlogix is providing to its Distributors.
Dear Valued Interlogix Customer:
Following a thorough review of our security portfolio, we have decided to wind down the Interlogix U.S. and Canada businesses in order to focus on growth opportunities in our other fire and security businesses.
While we may be winding down Interlogix, we are committed to ensuring that our dealers have the products necessary to support their business during this transition.
Interlogix expects to manufacture and sell products through the end of 2019. We will continue to provide customer service in the areas of technical support, product fulfillment, and warranty obligations as prescribed in our warranty policies. Our dealers will be able to purchase, install, register, and service our products with the complete confidence that we will stand behind you through 2020 and beyond.
We are working closely with our distributors to ensure that you have the product necessary for your customers during this transition period. Given our significant installed base, we anticipate increased demand at this time and will build and fulfill orders in the order in which they are received.
We value the relationship we have built with you over the years and will continue to communicate with you regularly throughout the wind-down process.
Interlogix it was a pleasure working with all of the products you acquired, maintained and developed over the years such as the Concord, NX Series and Simon security systems.
The Honeywell Lyric Secondary keypad (LKP500-EN) is small in size, which makes it perfect for mounting in those hard-to-fit places. The sleek and stylish product design, allows the keypad to blend into any decor. The installation of the keypad is easy with choices of either wall-mounting or optionally using a Lyric Desk stand kit (LKP500-DK) which is great if you are planning on DIY installing on tabletops, nightstands or kitchen counter. A big benefit of the Lyric Secondary Keypad is its range. Previous 5828/5828v keypads could not be placed further than 50 feet while LKP500-EN has a listed wireless range of 300ft!
The LKP500-EN is the Honeywell wireless secondary keypad that works with systems that work with SiX Series encrypted technology such as the Honeywell Lyric Controller. The Lyric Keypad takes advantage of the 2.4ghz channel which offers full 128-bit encryption to prevent intruders from jamming the RF signals. With the LKP500-EN you also get a keypad that is fully supervised. This means that the Lyric Keypad sends signals back to the alarm control panel every 60 seconds making sure it is still within range. If the Lyric Controller does not receive this signal a supervision loss signal will be sent to our professional alarm monitoring station and if you have Total Connect Services activated with AlarmClub/GeoArm you will receive text and email notifications to your smartphone.
The Lyric Keypad allows you quickly arm/disarm the Honeywell Lyric Security System as well as listen to system status updates with its built-in speaker. One of the greatest benefits of the Lyric LKP500-EN keypad is its panic button features for police, fire, and medical purposes. The Lyric Controller will allow up to 8 LKP500-EN to be programmed at any given time. We recommend adding multiple LKP500-EN wireless Lyric Keypads spread out by the most frequently entered and exited locations such as front doors, garage doors, and master bedrooms.
With the Honeywell LKP500-EN you will have access to its own settings menu where you can adjust features such as turn chime on and off, toggle exit tone/entry tone, voice volume, key level, display brightness, and backlight brightness. To access this area of Lyric Keypad settings simply press and hold select key until menu begins, use the scroll key to the settings, use the select key to choose from desired menu item, use the scroll key to toggle menu options, press select key to save your settings and press cancel at any time to exit Lyric Keypad settings menu. When firmware updates are available for this product you can upgrade the software by manually or remotely by AlarmClub/GeoArm. To upgrade the Lyric LKP500-EN software locally go to the Lyric Controller programming menu select security, tools, enter the master code by default which is 1234, advanced, upgrade sensor firmware. After performing the upgrade command, the keypad displays the upgrade status then, when done, automatically resets twice. Once the Lyric Keypad completes the reset, it will return to normal operation.
Programming the Honeywell LKP500-EN secondary keypad is accomplished through the Lyric Controller installer programming menu. To access this area of programming on the controller you must have your installer code. The Lyric Controller Installer code is 4112. Once you access the installer menu select Program. This area of the Lyric control panel programming is the same area that you would program a Honeywell SiXCT door/window contact, Honeywell SiXPIR motion sensor, Honeywell SiXGB, or a Honeywell SiXSIREN although the programming tactics would vary from device to device.
The Honeywell LKP500-EN product includes:
• Battery pack (7.2VDC) provides 24-hour backup battery power (Included)
• An external 110VAC input/9VDC output power pack and cable (Included)