Resideo Communication Failure Update – LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, VISTA-21IPLTE

Resideo has discovered an anomaly that can lead to a communication failure in the following communicators: LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, Vista-21IPLTE

This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022.  Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message). 

Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure.  Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.

Resideo’s AlarmNet 360 has reported communication failures as identified on the chart above.

How to determine if your device is affected?

Devices that are affected by this anomaly will show the following symptoms:

A. Locally on the device:

LEDs on the device will flash regularly at a rate of two times per second.

B. On AlarmNet 360:

Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022.  Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above. 

Correction procedures?

Devices that are affected by this issue must be corrected by replacing the SIM card.  SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed.  Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .

Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement

Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.

Resideo is Discontinuing the LYNX L3000 and L7000 control panels

The Resideo LYNX Plus L3000 and LYNX Touch L7000 panels are being discontinued.

At GeoArm, we have just received notice from Resideo Pro (formerly “Honeywell Home”) that the older LYNX Plus L3000 and LYNX Touch L7000 wireless control panels are being discontinued from new sales as of April 18, 2022 (or while supplies last).

More recently, Resideo has released the all-new ProSeries platform, with two self-contained offerings, the PROA7 and PROA7PLUS, along with the SiX sensor portfolio and LTE communicators. This ProSeries platform will act as the replacement moving forward.

Customers who still have a L3000 or L7000 panel have the full protection of the Resideo warranty.

AlarmNet and Total Connect 2.0 Global Outage has been fully restored!

The AlarmNet network experienced a brief 12 hours of downtime between 3/13/22 to 3/14/22.

Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.

Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.

Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.

For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.

GeoArm and Resideo Partner with CellBounce

GeoArm and Resideo Partner with CellBounce for AT&T 3G-to-LTE Customer Conversions.

GeoArm and Resideo have partnered with CellBounce to help address the AT&T 3G Sunset on 2/22/2022. The security industry is facing a major challenge: As cellular carriers begin to retire their 3G networks, existing AT&T 3G GSM Communicators will no longer be able to connect to a carrier network. CellBounce has developed technology, specifically designed to keep Resideo AlarmNet 3G GSM devices connected beyond the current 3G sunset of 2/22/22.

The CellBounce (model number: CB34UDRES01A) provides a seamless AT&T 3G GSM to LTE connection between an existing Resideo AT&T 3G GSM Communicator and AT&T LTE network. CellBounce is simple to activate and can be installed easily by the end-user by plugging it into an electrical outlet within 25 feet of their current communicator. CellBounce eliminates the need for a truck roll / technician to visit each site to upgrade or modify the existing device. When installed CellBounce establishes a conversion of the existing Resideo AT&T 3G GSM Communicator signals on the new LTE service. Service functionality of the AT&T network is maintained with the CellBounce unit.

Product Features:

  • Plug-and-play 3G to LTE conversion
  • Keep AT&T 3G devices connected past the sunset
  • Designed for quick and easy end-user installation
  • Easy provisioning via AlarmNet 360™
  • No truck roll needed
  • Doesn’t require technicians entering homes and business
  • AT&T only
  • US only
  • Compatible with Existing Communicators ; GSMV4G, IGSMV4G, Vista-21iP4G, 3GL/4GL, GSMVLP5-4G, LCP500-L, GSMX4G, GSMVLP4G

GeoArm releases the Resideo IPCAM-WOC2 Outdoor Security Camera

The all-new Resideo iPCAM-WOC2 Total Connect HD Outdoor Camera is available for purchase!

The Resideo iPCAM-WOC2 is the next generation of outdoor video surveillance cameras that allows end-users to capture crisp, clear video of events and activities using the Honeywell Total Connect 2.0 app. The iPCAM-WIC2 camera is ideal for monitoring your home, business or public facilities.

For outdoor applications, the new iPCAM-WOC2 offers up to 1080p at 30 frames per second, wide angle view and up to four detection zones. With the simple QR code-based setup, the iPCAM-WOC2 camera is faster and easier to install to the wireless network or access point. Wireless communications utilizes the 802.11b/g, and a Bluetooth capable device will be required for setup. The iPCAM-WOC2 includes the power supply, power supply adapter, microSD Card, quick installation guide and mounting kit.

Color video can be monitored through your Mobile App and Total Connect remote services account. Up to 8 cameras can be used per location. Add to existing Legacy Cameras for support of up to 14 cameras per location. If using less than 8 new generation cameras, you may not increase the number of legacy cameras. The same goes for a legacy camera, if the less than 6 is being used, additional New generation cameras may not be increased.

The built-in SD card ensures backup storage in the event of an internet outage and offers the option for 7-day or 30-day video storage. Night vision for low-light environments, digital zoom capabilities and flexible mounting options provide peace of mind.

Please take note, the Resideo iPCAM-WOC2 security camera is not visible on the Lynx or Lyric touchscreen control panels, and is only visible utilizing the Total Connect 2.0 app.

Product Features:

  • Integrate with success – Works with proven winner Honeywell Total Connect Remote Services and Lyric and ProSeries security and home control systems.
  • Fast and easy installation – QR code installation with compact hardware and multiple mounting options – ceiling or tabletop.
  • Expansive memory – Cloud Video Storage – 7 day or 30 day per 8 cameras, per location, per month**. Local Storage – up to 64 GB, 8 GB included. (Provides backup storage in the event of Internet outage.)
  • Stay connected – Enhanced Wi-Fi® connectivity and range with 802.11n.
  • See near and far, light or dark – Wide angle views and sharper night vision with up to 1080p HD resolution.

Honeywell Lyric Controller Panel Discontinuation Notice

The Lyric Controller wireless touchscreen panel will be officially discontinued on 12/31/21.

The Resideo “Honeywell Home” Lyric Controller touchscreen panel has been discontinued. The Lyric LCP500-L and LCP500-LC new sales as of December 31, 2021 or while supplies last.

At GeoArm, we have made a decision to stop sales immediately and have already began transitioning sales to the newer Resideo ProSeries platform which serves as the Lyric’s recommended replacement.

The warranty remains the same for Lyric panels installed between now and December 31, 2021, 180 days from the date of manufacture (determined by the product date code on the product), the customer can receive a product swap or at the customer request, credit. Additionally, product returned after 180 days from the date of manufacture fall under the repair policy for the individual product returned, warranted for 24 months (2 years) from the date of manufacture, as determined by the manufacture date code located on the product.

Please let us know, if you have any questions on the ProSeries platform, and its two offerings, the PROA7 and PROA7PLUS models that along with the SiX-Series or PROSiX-Series wireless encrypted sensor portfolios and LTE communicators.

GeoArm Expands With Resideo’s Innovative LTEM-P Alarm Communicator

Introducing the all new dual-path alarm communicator that supports either AT&T or Verizon Cellular LTE, Ethernet or optional Wi-Fi/Z-Wave automation control by Resideo Technologies, Inc.

GeoArm, a fast-growing, do-it-yourself brand in smart home and business security, announced today the release of the all-new Resideo LTEM-P dual-path alarm communicators. 

Together, GeoArm and Resideo (formerly “Honeywell Home”) are adding more alternative technologies for switching away from the traditional overpriced alarm company. With universal compatibility, the do-it-yourselfer can easily add the newly released LTEM-P communicator into most existing security systems. Whether a consumer has a DSC PowerSeries, Honeywell Home VISTA-Series, GE Interlogix NetworX NX-Series, or other burglary intrusion control panel that supports Contact ID, this brand new Resideo communicator is a great choice for low-cost, nationwide, central station alarm monitoring services provided by GeoArm.

“We are excited to offer the new Resideo product line of LTEM-P universal communicators into our brand’s portfolio of products and services that our customers have to choose from in advance of the cellular radio sunset dates set to take place in the first quarter of 2022,” said Steve Rosenthal, General Manager of GeoArm. With the impending sunset of the cellular 3G/4G AT&T network taking effect in the month of February 2022, and the cellular 3G/4G Verizon network slated to shutdown sometime later in 2022, it was important for users to find a low-priced, cellular 5G LTE radio that offered maximum network longevity.

With an LTE Cat M1 cellular alarm communicator built into the module for use over either the AT&T or Verizon 4G/5G network, this radio was constructed for the strongest signal penetration in the most challenging of installation environments. “Because the Resideo LTEM-P comes with its own plug-in power supply and doesn’t require power directly from the panel, it is easy to install in just minutes,” said Drew Davis, Operations Manager of GeoArm. The equipment was made by Resideo for a DIY-friendly installation and only requires a screwdriver in order to land just two wires on the takeover circuit board’s dialer, keybus or ECP connector.

Having an advanced modular design, the LTEM-P was engineered to be compatible with future control panels and cellular services that have still yet to come. For customers wanting Wi-Fi and/or Z-Wave automation control, they can add the PROWIFIZW communications module at any time. Resideo offers secure web-based services that enable users to remotely monitor and control the VISTA-Series hardwired security systems. These web services enable users to monitor and control the security system using their Android or iOS smartphone, receive email notifications of system events, and receive event confirmations using the Total Connect 2.0 interactive monitoring app.

Free Shipping Over $200 at GeoArm!

Oh, Yes We Did!

Get FREE ground shipping on all orders over $200 at GeoArm Security in the continental United States. We listened to some of our harshest online critics and updated our policy for the best DIY shopping experience.

Now you can buy all your favorite DIY security system brands such as; 2GIG, Alarm.com, Alula, DSC, Honeywell Home, Qolsys, Resideo and not pay a penny more for shipping!

GeoArm Partners with Affirm for BNPL Options

GeoArm partners with Affirm to offer customers “Buy Now, Pay Later” services.

We are excited to announce our new partnership with Affirm, a leading “Buy Now, Pay Later” consumer financial provider in the United States.

Now shoppers can now finance purchases over 3, 6 or 12 months to buy their favorite security system in monthly installments on GeoArm’s website. With Affirm there are no late fees and no compounding interest of any kind. By removing the upfront costs, GeoArm and Affirm are disrupting the traditional security market by making the choice easy for DIY customers with flexible BNPL payments minus the gimmicks.

By selecting Affirm on GeoArm checkout, you can pay over time for your favorite wireless security system brands such as; 2GIG, Alarm.com, Qolsys, Resideo and more!

Welcome NextAlarm Customers to GeoArm!

Welcome NextAlarm customers to the GeoArm family at last. We look forward to serving you and working as quickly as possible to re-program your accounts to our central monitoring station.

We can monitor IP alarm communicators, cellular and Dual-path alarm communications. We recommend emailing us at service@geoarm.com photos of your alarm system as well as your alarm communicator. After we receive these photos we will analyze them and contact you back very promptly.

GeoArm is known to have the least expensive no-long-term contract monitoring in the USA with rates starting at $10/month. This makes for a perfect alternative to NextAlarm monitoring services.

If you have an existing 3g/4g cellular communicator please DO NOT deactivate during this transition because if it is deactivated it will have to be replaced to receive service anyone.

For information on transferring your account please call our customer service department at 877-443-6276 option 4. We are also available by live chat on our website geoarm.com.

The GeoArm customer service staff is processing orders on a first come first serve basis and thanks you for your patience while we transition your accounts.