Alarm.com has relaunched their “Geo-Services” to be coined as Alarm.com Places moving forward for smart business and home security.
Starting back in the October 2021, the add-on Alarm.com Places feature was officially renamed and has been available to all GeoArm customers. By upgrading to having Alarm.com Places, the user can add and manage their geo-fenced locations from the mobile app* as well as on the website.
From the website, customers can easily create automation rules and reminders to:
Turn on lights
Open or close garage doors
*Rules can be created only on the customer website.
Users can leverage this cool Alarm.com interactive feature to better control their smart devices from when they first leave to when they return back to the property. This control includes the lights, switches, thermostats, garage openers, and more!
This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022. Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message).
Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure. Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.
How to determine if your device is affected?
Devices that are affected by this anomaly will show the following symptoms:
A. Locally on the device:
LEDs on the device will flash regularly at a rate of two times per second.
B. On AlarmNet 360:
Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022. Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above.
Devices that are affected by this issue must be corrected by replacing the SIM card. SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed. Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .
Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement
Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.
Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.
Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.
Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.
For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.
GeoArm and Resideo have partnered with CellBounce to help address the AT&T 3G Sunset on 2/22/2022. The security industry is facing a major challenge: As cellular carriers begin to retire their 3G networks, existing AT&T 3G GSM Communicators will no longer be able to connect to a carrier network. CellBounce has developed technology, specifically designed to keep Resideo AlarmNet 3G GSM devices connected beyond the current 3G sunset of 2/22/22.
The CellBounce (model number: CB34UDRES01A) provides a seamless AT&T 3G GSM to LTE connection between an existing Resideo AT&T 3G GSM Communicator and AT&T LTE network. CellBounce is simple to activate and can be installed easily by the end-user by plugging it into an electrical outlet within 25 feet of their current communicator. CellBounce eliminates the need for a truck roll / technician to visit each site to upgrade or modify the existing device. When installed CellBounce establishes a conversion of the existing Resideo AT&T 3G GSM Communicator signals on the new LTE service. Service functionality of the AT&T network is maintained with the CellBounce unit.
Plug-and-play 3G to LTE conversion
Keep AT&T 3G devices connected past the sunset
Designed for quick and easy end-user installation
Easy provisioning via AlarmNet 360™
No truck roll needed
Doesn’t require technicians entering homes and business
Releasing the all-new Qolsys IQ Panel 4 touchscreen alarm controller with built-in Alarm.com cellular LTE radio, Bluetooth, Front Camera, PowerG, Wi-Fi and Z-Wave Plus wireless receivers by Johnson Controls International (aka “Tyco”).
GeoArm, a pioneer in the DIY security market, has released the much anticipated Qolsys IQ Panel 4 wireless touchscreen alarm controller. This all-new control panel can be remotely controlled by the end user via the Alarm.com app, which integrates smart automation and video surveillance, for a highly customized small business and home security solution.
An elegant 7″ HD touchscreen is the focal point for the IQ Panel 4 that contains an upgraded 8-megapixel front loaded camera, with a 120° wide-angle lens, that makes use of Flex-Tilt to adjust the camera angle for peek in and alarm videos. “We are excited to be one of the first DIY alarm companies to offer the next generation of the IQ Panel in North America,” says Joe Rosenthal, President of GeoArm. Some other noteworthy IQ Panel 4 product features include; Bluetooth disarming, a built-in glass break detector, photo frame, live view/answer, and disarm photos/videos functionality.
With an improved range on every wireless radio, the IQ Panel 4 incorporates not only a Z-Wave Plus 700-Series and PowerG encrypted receiver, but also comes with either a 319.5 MHz, 345 MHz or 433 MHz legacy receiver. By having backwards legacy frequency compatibility, the user is able to salvage and re-use existing 2GIG, DSC, Honeywell Home or GE Interlogix wireless alarm sensors. “DIYers can swap out their older panel, use existing wireless sensors, and seamlessly make the upgrade to the smarter IQ4 security platform in minutes,” says Rafael Alvarez, Technology Manager of GeoArm. Much like its predecessor the IQ Panel 2 Plus, which was launched in 2018, the IQ Panel 4 has evolved into a simple do-it-yourself installation that does not require a professional.
The IQ Panel 4 is much more than just security, it is a complete smart alarm system running the fastest 8-core Qualcomm IoT processor yet. The all-in-one panel comes equipped with a fully redundant dual-path Alarm.com communicator, that is designed to send signals over Wi-Fi and/or cellular AT&T/Telus/Verizon LTE radio networks. For remote monitoring of the home or business, the IQ Panel 4 blends with the Alarm.com interactive app to offer all of its award-winning services throughout the United States and Canada.
QuadSound speakers are built into every panel for the purpose of delivering the best in audio. Better yet, user’s can also connect the panel to the IQ Base table stand subwoofer to enhance the music streaming over Bluetooth experience. By focusing on adding the most cutting-edge IoT solutions available, Qolsys and its newly manufactured IQ Panel 4 differentiates itself as the premium smart security system in 2022 and beyond.
Introducing the all new dual-path alarm communicator that supports either AT&T or Verizon Cellular LTE, Ethernet or optional Wi-Fi/Z-Wave automation control by Resideo Technologies, Inc.
GeoArm, a fast-growing, do-it-yourself brand in smart home and business security, announced today the release of the all-new Resideo LTEM-P dual-path alarm communicators.
Together, GeoArm and Resideo (formerly “Honeywell Home”) are adding more alternative technologies for switching away from the traditional overpriced alarm company. With universal compatibility, the do-it-yourselfer can easily add the newly released LTEM-P communicator into most existing security systems. Whether a consumer has a DSC PowerSeries, Honeywell Home VISTA-Series, GE Interlogix NetworX NX-Series, or other burglary intrusion control panel that supports Contact ID, this brand new Resideo communicator is a great choice for low-cost, nationwide, central station alarm monitoring services provided by GeoArm.
“We are excited to offer the new Resideo product line of LTEM-P universal communicators into our brand’s portfolio of products and services that our customers have to choose from in advance of the cellular radio sunset dates set to take place in the first quarter of 2022,” said Steve Rosenthal, General Manager of GeoArm. With the impending sunset of the cellular 3G/4G AT&T network taking effect in the month of February 2022, and the cellular 3G/4G Verizon network slated to shutdown sometime later in 2022, it was important for users to find a low-priced, cellular 5G LTE radio that offered maximum network longevity.
With an LTE Cat M1 cellular alarm communicator built into the module for use over either the AT&T or Verizon 4G/5G network, this radio was constructed for the strongest signal penetration in the most challenging of installation environments. “Because the Resideo LTEM-P comes with its own plug-in power supply and doesn’t require power directly from the panel, it is easy to install in just minutes,” said Drew Davis, Operations Manager of GeoArm. The equipment was made by Resideo for a DIY-friendly installation and only requires a screwdriver in order to land just two wires on the takeover circuit board’s dialer, keybus or ECP connector.
Having an advanced modular design, the LTEM-P was engineered to be compatible with future control panels and cellular services that have still yet to come. For customers wanting Wi-Fi and/or Z-Wave automation control, they can add the PROWIFIZW communications module at any time. Resideo offers secure web-based services that enable users to remotely monitor and control the VISTA-Series hardwired security systems. These web services enable users to monitor and control the security system using their Android or iOS smartphone, receive email notifications of system events, and receive event confirmations using the Total Connect 2.0 interactive monitoring app.
GeoArm, a leading provider of no-term contract security, automation and smart home solutions serving residential and business customers in the United States, today announced the addition of M2M products and services to its website offerings.
Together, GeoArm and M2M are paving the path to switch away from the traditional overpriced alarm company. With universal compatibility, the do-it-yourselfer can easily add the M2M alarm communicator into most commercial fire alarm and burglary intrusion panels already installed in existing homes and businesses. Whether a consumer has a DSC PowerSeries, Honeywell Home VISTA-Series, GE Interlogix NetworX NX-Series or other takeover control panel that supports Contact ID, SIA and Pulse 4+2, the M2M line of alarm communicators are a great choice for low-cost nationwide alarm monitoring.
“We are thrilled to add M2M solutions into our brand’s portfolio of products and services that our customers have to choose from in advance of the cellular radio sunset dates set to take place in the first quarter of 2022,” said Joe Rosenthal, President and CEO of GeoArm. With the impending sunset of cellular 3G/4G AT&T network beginning first in the month of February 2022, and the cellular 3G/4G Verizon network slated to shutdown later next year in Dec. 31, 2022, it was important for users to find a low-priced, future proof, cellular 5G LTE module that offered maximum network longevity.
The M2M product line of alarm communicators can be installed in a matter of minutes by simply landing just two-wires on the circuit board and anyone can do it. “Because these alarm communicators are low-voltage and run off the control panel’s battery, there is absolutely no need to hire an expensive professional to get them hooked up,” said Rafael Alvarez, Technical Manager of GeoArm. Just sit back and watch the appropriate how to installation video found on GeoArm’s YouTube page, that illustrates the steps to follow that will make the M2M communicator setup a breeze.
Best of all the M2M’s RControl app gives GeoArm customers the ability to interact with their compatible burglar intrusion panel for no additional monthly charge. The end user can remotely download the RControl app on any Android or iOS device to arm/disarm the security system in “away mode” when they are not home during the day, and also have the ability to arm it in “stay mode” when they are home at night. The app allows for real-time push and email notifications for multiple end users and devices per account so that all family members and business managers are on guard. Also, there is an admin portal that allows for 24/7 device management and real-time status monitoring of all accounts with 12 months of event history stored for use at a later time. To ensure the M2M communicator works when it matters most, the modules are designed with supervised connectivity that includes polling in 10 minute intervals for exceptional reliability.
Once installed into an existing compatible alarm system, the M2M communicator will transmit alarm systems data to either GeoArm’s central station and/or directly to the end user in the event of an alarm initiating event. With both do-it-yourself and professionally trained operator alarm monitoring services offered by GeoArm starting at $8 a month for burglary intrusion security systems, and $30 a month for commercial fire alarm systems, homes and businesses can finally lower that costly alarm bill and start enjoying the monthly savings.
The all-new Alarm.com WiFi 1080p touchless video doorbell camera is now available in two more additional aesthetically pleasing colors (silver and bronze finish) at GeoArm Security.
The Alarm.com touchless doorbell contains a built-in integrated camera, PIR motion sensor, digital microphone and speaker. It is the next-generation video doorbell camera and the latest installment in the Design Studio Series product line, has an expansive 150° vertical Field of View (FOV), allowing you to monitor the entire doorway area. With Two-Way Audio and a full portrait viewing in the app, the doorbell makes it easier than ever to see and speak with visitors.
Plus, this Alarm.com video doorbell uses video analytics to minimize false-positive motion detection and to enable rapid detection of people, so you receive alerts even if visitors don’t ring the bell. With the doorbell installed our do-it-yourselfer’s will always know who is at the front door of their home. It enables homeowners the ability to answer the door and speak to visitors via two-way audio, right from the Alarm.com interactive monitoring app.
Please note, the Customer app must be version 4.14+ to view video from the Alarm.com touchless video doorbell. An Apple or Android device is required for use of the Alarm.com app. The AC or DC transformer or doorbell chime does not come included and needs to purchased separately.
AT&T Sunset: AT&T plans to end service on its 3G wireless networks in February 2022. Any existing 3G/4G communicators that are currently registered are expected to communicate and be supported by AlarmNet through February 2022 under Resideo’s agreement with AT&T. If you cancel a registered/billable 3G/4G account on or after June 26, 2019, you cannot reactivate the 3G/4G communicator.
LTE Radio portfolio: Resideo (aka “Honeywell Home“) has expanded its communicator portfolio to include LTE radios, which provides a transition to new cellular technology, and offers maximum network longevity.
Order Your Compatible Resideo LTE Radio from GeoArm Today!
The Qolsys IQ Panel 2 Plus wireless security system has a large easy-to-use 7″ HD touchscreen interface with built-in 5MP front camera and multiple wireless radios including; Alarm.com Verizon or AT&T Cellular LTE, WiFi, Z-Wave Plus, Bluetooth BLE Touchless Disarming, Built-in Glassbreak Sensor, PowerG and the new S-Line radio.
The panel serves as the brains of your security system and with it you can control lights, locks, thermostats, security and much more. It ships with the Qolsys 2.2 software, which encompasses several new features like Easy Install Wizard, Live View, the ability to view Alarm.com video cameras on the screen, and Live Answer.
Live Answer give DIYer’s the ability to answer their Alarm.com video doorbell from the IQ Panel 2 Plus inside the property, such as the Alarm.com ADC-VDB770 touchless video doorbell. Live Answer will also work with Live View cameras that have voice capability, such as the Alarm.com ADC-V515 indoor security camera. With Alarm.com’s video monitoring solutions in place you can view and respond through the interactive app, and you can also see who is at the front door by just looking at the IQ Panel 2 Plus touchscreen.
Dual SRF: The IQ Panel 2 Plus QS9201-1208-840 simultaneously supports two radio security frequencies. Dual SRF featuring PowerG and 319.5 MHz (legacy Interlogix/S-Line) allows DIYer’s to retain installed sensors while adding and upgrading as needed with PowerG, the industry’s most robust sensor line to address common range and functionality demands. For instances when life safety devices are already installed, the IQ Panel 2 Plus will allow DIYer’s to retain these devices without incurring the cost, install time and maintenance of third party translators. Dual SRF featuring PowerG is designed to address the millions of legacy Interlogix systems installed while reducing costs associated with upgrading to the next generation security and IoT platforms.
PowerG: The IQ Panel 2 Plus includes PowerG, the revolutionary 2-way wireless communication technology with an unprecedented line-up of features designed to decrease operational costs for dealers while providing ultimate reliability for end users. Multichannel, Frequency Hopping Spread Spectrum technology enables the system to hop between wireless frequency channels to ensure the seamless transmission of secure communications between the devices and the control panel. Adaptive Transmission Power translates into up to eight years of battery life for the system’s devices and peripherals, reducing battery-replacement incurred costs. High transmission ranges allow for devices to reliably communicate 4 times further than legacy wireless protocols, reducing the cost of installing additional repeaters to service larger premises. 128 bit AES encryption offers exceptionally high level of protection against analysis tools and digital attacks.
Front Camera: The IQ Panel comes with a built-in front camera that captures photos in a variety of situations. When the panel is disarmed manually, the camera takes a photograph and saves it in the “ARM/DISARM” section. These photos are accompanied by the username of the individual who’s code was used, the date, and the time. When someone attempts to access your panel settings with an invalid code, the camera takes a photograph and saves it in the “SETTINGS” section. These photos are accompanied by the date and time. When the alarm is triggered, the camera takes a photograph and saves it in the “ALARMS” section. When the alarm is triggered, the camera will record up to a 4 minute video clip. This video is stored locally on the panel only. Using a Micro SD Card you can select individual photos or videos and save them on it.
Light Control: You can add up to 80 Z-Wave lights, lamp modules, or lightbulbs to the IQ Panel 2 Plus panel. This will allow you to control your lights (e.g. turn on/off, adjust the dimmer) locally on the panel and also from your Alarm.com mobile app.
Lock Control: You can add up to 6 Z-Wave locks to the IQ Panel 2 Plus panel. This will allow you to control your locks (e.g. lock/unlock doors individually or all at once) locally on the panel and also from your Alarm.com mobile app.
Thermostat Control: You can add up to 6 thermostats to the IQ Panel 2 Plus panel. This will allow you to control the temperature (e.g. turn up, turn down or change mode) locally on the panel and also from your Alarm.com mobile app.
Garage Door: You can add up to 10 Z-Wave overhead garage door controllers to the IQ Panel 2 Plus panel. This will allow you to control the garage door (e.g. open/close it) locally on the panel and also from your Alarm.com mobile app.
Live View: Streaming live camera feeds on the IQ Panel 2 Plus is a Qolsys exclusive in the Alarm.com ecosystem. “Live View” allows supported Alarm.com indoor and outdoor WiFi cameras to be viewed on the IQ Panel 2 Plus 7″ HD resolution touchscreen. With a wide range of available Alarm.com video devices, DIYer’s can become even more connected to their smart homes or businesses. The supported Alarm.com smart security cameras include: ADC-V515, ADC-V523, ADC-V622-WELL, ADC-V723, ADC-V821, ADC-VC726, ADC-VC736, ADC-VC826 and ADC-VC836.
Live Answer: An industry first, “Live Answer” streams the supported Skybell or Alarm.com Video Doorbell direct to the IQ Panel 2 Plus high-definition touchscreen. This innovative feature replicates the mobile app experience enabling users to answer the video doorbell, remote door lock/unlock, while continuing to provide doorbell call and motion notifications sent to your smart device. The supported Alarm.com video doorbell cameras include: ADC-VDB101, ADC-VDB102, ADC-VDB105, ADC-VDB106 and ADC-VDB770.
Install Wizard: The Install Wizard included in the 2.2 software streamlines installation by taking an installer step-by-step through set up ensuring key functions and features are properly configured. The already fast and intuitive installation process is made even easier ensuring every install is consistent and follows best practices, resulting in a better install experience and reduced installation times and long-term support. The new user-friendly wizard will also further simplify DIY self-installations.
Partitions: The panel allows for up to 4 partitions to be programmed. Partitions allow for the creation of zone groups in a home or business so that users can arm some sections of the property while leaving others disarmed. Partitioning enables greater personalization and functionality while simplifying installation. Each partition controls its local zone status, alerts and notifications. Any area or zone that needs to be armed or disarmed separately from the rest of the structure can be turned into a partition.
Photo Frame: When your IQ Panel 2 Plus is not in use you can program the panel to turn into a customizable photo frame. Inside the panel’s settings you can choose whether you want photos or a weather clock or if you want the panel to turn itself off automatically in the evenings, and more.
Schedule Scenes: Allows you to control multiple devices with the click of a single button right from your IQ Panel 2 Plus touchscreen (Powered by Alarm.com). Each option is a multi-device command that coordinates different smart devices to accomplish a complete task.
User Types: You can add up to 242 users to the IQ Panel 2 Plus system, each with a custom name and access level that you allow. There are three levels you can program for staring with the top “master” level allows the user to access panel functions, camera and system settings. Next, the “user” level allows access to panel functions, camera, but NOT system settings. Lastly, the “guest” level is used to give arm and disarm access to those users who will use the panel on a temporary basis. By creating individual users, you can set up custom text notifications when they access or use your system, keeping you connected no matter where you are.
Wellness: Allows quick and easy access to the emergency panic for senior care directly on your IQ Panel 2 Plus touchscreen (Powered by Alarm.com). This “wellness” page replaces the Security and Arming page as the default, home page to simplify use and access to help. The check in and check out feature notifies you when assisted living caregivers arrive and leave so that you have the peace of mind knowing that your loved one is getting the care they need and deserve.