The Verizon® CDMA Network will be shut down permanently starting December 31st, 2022.
This will be a nationwide event which should be completed within the first week of 2023. Customers with Verizon CDMA communicators may begin to see communication failures and panel keypad faults as early as 11/21/22.
If applicable, please order a new compatible replacement LTE alarm communicator today to avoid any disruption in your alarm monitoring services.
The all-new Alarm.com ADC-VC727P which is a PoE mini-bullet security camera with two-way audio. Easy to install, the Pro Series commercial HDR camera comes with an adjustable ball joint mount that is designed for use in either indoor or outdoor environments.
As part of the commercial Pro Series line, the camera enables intelligent analytics for object detection and business activity tracking. In addition to cloud clip storage, the VC727P supports 24/7 recording to an optional onboard microSD card and/or the Commercial Stream Video Recorder.
Record encrypted, 24/7 HD footage locally on the camera with a microSD card. View live and recorded video on the Alarm.com Customer Website and Customer app from anywhere, using the Smart View video timeline to search for important events such as person detected or door accessed, and jump straight to the corresponding footage.
Safely speak with delivery personnel, guests, or unwanted visitors from anywhere using the camera’s powerful speaker and microphone. Plus, Perimeter Guard™ can proactively deter intruders with its attention-grabbing audio and flashing red LED alerts when someone is detected after hours.
The Qolsys IQ4 Hub (from Johnson Controls) all-in-one wireless 7″ touchscreen smart security system with automation has been released to the DIY security marketplace. The affordable IQ4 Hub contains a built-in Alarm.com dual-path wifi/cellular Verizon LTE communicator and either a S-Line/legacy 319.5 MHz wireless receiver, legacy 345 MHz, legacy 433 MHz or PowerG receiver and all the bells and whistles.
The IQ4 Hub also includes other key features such as; Bluetooth, Z-Wave 800-Series automation module, smash and grab reporting. It features a SmartMount system, all internal antennas and an easy on-screen installation wizard. With a built-in front speaker the IQ4 Hub allows for 85dB piezo audible siren to alert nearby individuals of an alarm initiating event. It has a dual panel and wall tamper with spring release and smash and grab reporting. Additionally, the panel has a single wake/sleep button for added user convenience.
The touchscreen panel also includes Live View which is the ability to view Alarm.com video cameras on the screen, and Live Answer. Live Answer give the user the ability to answer their Alarm.com video doorbell from the IQ4 Hub inside the property, such as the Alarm.com ADC-VDB770 touchless video doorbell. Live Answer will also work with Live View cameras that have voice capability, such as the Alarm.com ADC-V515 indoor security camera. With Alarm.com’s video monitoring solutions in place you can view and respond through the interactive app, and you can also see who is at the front door by just looking at the IQ4 Hub touchscreen.
The IQ4 Hub leverages the power of it’s Android 9 operating system with a QualComm Snapdragon 8 core SOM (System on a Module) processor having 16GB NAND Flash internal memory. The IQ4 Hub has an aesthetically pleasing and elegant modern user interface that keeps you connected to an entire ecosystem of smart devices, giving you complete control over your entire apartment, home or small business.
The Brilliant Resideo BHA120USWH all-in-one smart home control panel have just been released for sale at GeoArm.
When adding the Brilliant Control Hub it instantaneously transforms any property, especially those with a Total Connect 2.0 security system, by simply replacing the light switch with a Brilliant touchscreen panel.
Brilliant Controls include an all-in-one mobile friendly app that provide the end user with complete control of the home or business from anywhere. These Brilliant smart panels can also be installed as secondary controllers with any Resideo ProSeries, VISTA, LYNX and Lyric Controller security system. Brilliant works with Resideo, Honeywell Home, Ring, Google Nest, Sonos, Amazon Alexa, Google Assistant, Apple HomeKit and Siri, Samsung SmartThings, Schlage, Yale, Kwikset, August, Philips Hue, Genie, Overhead Door, Somfy, and many other top smart home brands.
The Brilliant Panels are designed to be installed in place of any standard 1, 2, 3 or 4-gang light switch panel with neutral and ground wires (fits any 1 to 4-gang electrical boxes).
The M2M Services MiNi-LTE-M-AV cellular dual-SIM 5G AT&T/Verizon universal alarm communicator with Z-Wave automation for use with most existing burglary intrusion systems is available at GeoArm.
The MINI-LTE-M-AV communicator is compatible with most existing dial-capture interface burglary intrusion control panels (DSC, Honeywell and GE Interlogix NX-Series). With future-proof technology, the MINI-LTE-M-AV communicator transmits alarm signals over the AT&T/Verizon 5G LTE network to the GeoArm central monitoring station.
Likewise, the MINI-LTE-M-AV can be accessed remotely by our GeoArm professional technicians with UDL software (DLS, Compass, DL900) via the RING/TIP connections (using the MN01-RNGR module). So, have peace of mind knowing you are not alone, and this communicator allows for our remote panel programming and full upload/download remote capabilities.
Additionally, the MINI-LTE-M-AV communicator has the ability for end users to remotely control some of the interactive features using the RControl smartphone app (designed for Android/iPhone). Using the app clients can have; remote arm/disarm capabilities, real-time push and email notifications, multiple end users and devices per account, 12 months events history and basic configuration/diagnostics.
In summary, the MINI-LTE-M-AV is an inexpensive option for our DiY clients who have existing security systems and are looking to lower their business or home security bill. This new age M2M Verizon LTE (Long-Term Evolution) communicator, powered by GeoArm, brings faster speeds and greater stability that won’t break the bank.
Universal Panel Compatibility: Dial-Capture Interface supporting Contact ID, SIA and Pulse 4+2
Future-Proof LTE-M Technology: Dual SIM supporting both AT&T and Verizon (or any country specific networks) in the same radio
Interactive Features: Multi brand UDL and smart bus support for selected alarm panels
Forward Compatible with Smart Home: Supporting Z-Wave, Wi-Fi and LAN via the M2M Smart Hub
The all-new Alula CAM-OD-JS1-Al is an 1080p HD outdoor bullet security camera has been released at GeoArm.
The CAM-OD-JS1-Al outdoor camera is designed to be used in conjunction with the Connect+ control panel or BAT-CONNECT universal tri-path alarm communicator. Expand your business or home security perimeter with Alula’s Outdoor PoE/WiFi Bullet Camera.
Featuring motion detection and 40 feet of night vision, the Outdoor Bullet Camera provides real-time viewing and recorded clips. Plus with Alula’s Smart Security app you can set up notifications that will alert you when suspicious motion activity is detected. The Outdoor Bullet can be used as a stand alone video surveillance system or as part of a more holistic security and automation system when paired with Alula’s Connect+ panel or BAT-CONNECT communicator.
GeoArm Security releases the All-New Alarm.com Pro Series Commercial Stream Video Recorders (“CSVR’s”) for commercial-grade business security.
The Alarm.com Pro Series CSVR gives your customers the convenience of 24/7 local recording with cloud-connected accessibility, allowing them to review and export footage from anywhere. Plus, its built-in PoE options make it easier for you to install while lowering equipment and wiring costs.
The DSC HS2TCHPRO (in white color) and HS2TCHPROBLK (in black color) hardwired alarm keypads are now available at GeoArm Security. Having an easy-to-use 7″ touchscreen, these high-tech professional alarm keypads are compatible with DSC PowerSeries Pro line of security systems.
The PowerSeries Pro touchscreen keypads com equipped with proximity support and are expandable up to 248 total zones (with built-in PowerG wireless transceiver). The touchscreen keypad is easy to install and simple to program with a user-friendly interface packaged in a low-profile white case that easily blends into any décor.
The keypad has been designed with the user and installer in mind. For the user, menu driven, intuitive screens with large buttons make programming very easy to configure desired options. For example, to access the Fire, Medical, Panic keys, users just press the EMERGENCY button on the sidebar. LED status lights on the bottom of the frame provide a quick visual check on the security system. Programming of labels is made simple through the ‘QWERTY’ keypad. The installer will also have the ability to do installer programming from virtual keypad, as well directly through the keypad.
Building from the default or optional displays, the installer can quickly configure five of the graphical icons from over 10 options, depending on the user’s needs. With up to 32 partitions available, the keypad offers the benefits of a multi-partition control panel without changing the control panel and lets each partition zone act independently from the rest of the system.
The display can be easily customized for the user. For example if the user doesn’t want to see partitions but wants to turn the chimes on and off, simply hide/display the appropriate icons. The clutter-free home screen can be easily modified later by the installer through password-protected setting menus.
The background of the home screen can be easily customized by the installer to display company logos, contact information, pictures, etc. The integrated digital picture frame gives homeowners the flexibility to display photos as a single photo or a timed slideshow or default background screen. Just insert an updated standard SD card into the SD slot and follow the onscreen prompts, similar to other “off-the-shelf” digital picture frames.
PowerG robust industry leading commercial grade wireless technology
Available in White or Black Color Case
PowerG robust industry leading commercial grade wireless technology
Intuitive menu-driven interface for the user
Responsive, high-resolution 7″ (177.8 mm) full color touchscreen
Customizable home screen allows user to select most commonly used commands
Up to 32 keypads per system
Up to 32 partitions
Connects to control panel via 4-wire Keybus
Ready (Green LED), Armed (Red LED), Trouble (Yellow LED), AC (Green LED), HOME (White LED)
Wall mount tamper
Four programmable function keys
Built-in and easy-to-update digital picture frame using integrated
SD card slot
Clean, low-profile case in white color blends into any décor
Quick-view LED status indicators (Ready, Armed, Trouble and AC Power)
Authorized users can easily customize home screen to display commonly used icons
Input/Output terminal saves time and allows install flexibility
Convenient authentication and better security with mini prox tags
Optional Dual level of security with using both code and prox tag authentication
Backed by DSC’s 1-year limited manufacturer’s warranty
This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022. Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message).
Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure. Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.
How to determine if your device is affected?
Devices that are affected by this anomaly will show the following symptoms:
A. Locally on the device:
LEDs on the device will flash regularly at a rate of two times per second.
B. On AlarmNet 360:
Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022. Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above.
Devices that are affected by this issue must be corrected by replacing the SIM card. SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed. Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .
Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement
Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.
Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.
Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.
Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.
For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.