The Verizon® CDMA Network will be shut down permanently starting December 31st, 2022.
This will be a nationwide event which should be completed within the first week of 2023. Customers with Verizon CDMA communicators may begin to see communication failures and panel keypad faults as early as 11/21/22.
If applicable, please order a new compatible replacement LTE alarm communicator today to avoid any disruption in your alarm monitoring services.
The Honeywell HW-AV-LTE-M Connected Life Safety Services (CLSS) Dual-Path LTE Communicator with dial-capture interface for commercial building fire alarm monitoring has been released on GeoArm.
The HW-AV-LTE-M is a commercial fire dual-path (internet and cellular multi-band AT&T/Verizon LTE) alarm communicator designed for universally compatible fire alarm panels. The CLSS Pathway combines dial capture functionality with the powerful capabilities of Honeywell’s CLSS Cloud. It represents the latest alarm communications technology for the fire industry. The CLSS Pathway allows data transmission by utilizing LTE CAT-M1 networks, serving as a bridge between the fire system and the CLSS Cloud. This device provides a single site-to-cloud path ensuring all CLSS Cloud services use the same audited and monitored method to access the on-premises life safety system.
The CLSS Pathway is commissioned via the CLSS mobile app and CLSS Site Manager interface, which also allow for additional remote visibility. Connection and mounting is simplified using the enclosure kit. The CLSS Pathway is compatible with any fire alarm dialer using Contact ID format and automatically recognizes the format when powered up. Any number can be programmed into the panel phone numbers. Installers can select the central station service they wish to use from a list of approved central station providers.
Equipped with dual SIM cards, the CLSS Pathway supports both AT&T and Verizon networks. When first powered on, the communicator selects the strongest signal. If either path is not available, the device provides redundant paths for the cellular signal. The HW-AV-LTE-M dual-path communicator transmits signals to the AlarmNet Control Center (via the internet or AT&T/Verizon cellular LTE network), which in turn routes signals to the GeoArm central station. If the Internet and AT&T or Verizon LTE networks are all unavailable (fail), the message will not be sent using this HW-AV-LTE-M communicator.
Honeywell CLSS is an innovative, all-in-one cloud platform that enables systems integrators and facilities managers to deliver an enhanced fire safety service, while maximizing the performance efficiencies offered by Honeywell’s trusted detection and alarm systems.
The CLSS platform enables users to;
Universal Panel Compatibility – Dial capture interface supporting Contact ID
Get a “bird’s eye” view of all accounts
Obtain real-time information on event generation, enabling diagnosis before dispatch
Conduct tests and inspections using a mobile app (available in select markets)
Provide end users with multi-site asset information and event alerts
Integration with CLSS enables monitoring of event transmission data & management of device inventory from the CLSS mobile app and web portal (available only when using point-based reporting)
Meets UL 864 requirements for sole primary or backup path communications
High reliability due to multiple transmission channels (LTE CAT-M1/LAN) and redundant servers
Four supervised inputs for non-dialer panels
Unique “M1” Network is 5G ready, providing deep signal penetration that allows operation within buildings
Remote firmware updates
CLSS mobile app supports push and email notifications
Monitors event transmission data & manages device inventory from the CLSS mobile app and web portal
Exceptional Redundancy – Dual-SIM device picks the strongest signal from AT&T or Verizon. If one network becomes unavailable, the communicator connects to the other network
Powered directly by a 24-volt DC fire alarm power supply. No need for additional batteries, transformer, or power supply
Connection monitoring – adjustable fault reporting time as low as 20 seconds
Web-based software and smartphone app for device configuration and administration
The M2M Services MiNi-LTE-M-AV cellular dual-SIM 5G AT&T/Verizon universal alarm communicator with Z-Wave automation for use with most existing burglary intrusion systems is available at GeoArm.
The MINI-LTE-M-AV communicator is compatible with most existing dial-capture interface burglary intrusion control panels (DSC, Honeywell and GE Interlogix NX-Series). With future-proof technology, the MINI-LTE-M-AV communicator transmits alarm signals over the AT&T/Verizon 5G LTE network to the GeoArm central monitoring station.
Likewise, the MINI-LTE-M-AV can be accessed remotely by our GeoArm professional technicians with UDL software (DLS, Compass, DL900) via the RING/TIP connections (using the MN01-RNGR module). So, have peace of mind knowing you are not alone, and this communicator allows for our remote panel programming and full upload/download remote capabilities.
Additionally, the MINI-LTE-M-AV communicator has the ability for end users to remotely control some of the interactive features using the RControl smartphone app (designed for Android/iPhone). Using the app clients can have; remote arm/disarm capabilities, real-time push and email notifications, multiple end users and devices per account, 12 months events history and basic configuration/diagnostics.
In summary, the MINI-LTE-M-AV is an inexpensive option for our DiY clients who have existing security systems and are looking to lower their business or home security bill. This new age M2M Verizon LTE (Long-Term Evolution) communicator, powered by GeoArm, brings faster speeds and greater stability that won’t break the bank.
Universal Panel Compatibility: Dial-Capture Interface supporting Contact ID, SIA and Pulse 4+2
Future-Proof LTE-M Technology: Dual SIM supporting both AT&T and Verizon (or any country specific networks) in the same radio
Interactive Features: Multi brand UDL and smart bus support for selected alarm panels
Forward Compatible with Smart Home: Supporting Z-Wave, Wi-Fi and LAN via the M2M Smart Hub
This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022. Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message).
Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure. Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.
How to determine if your device is affected?
Devices that are affected by this anomaly will show the following symptoms:
A. Locally on the device:
LEDs on the device will flash regularly at a rate of two times per second.
B. On AlarmNet 360:
Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022. Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above.
Devices that are affected by this issue must be corrected by replacing the SIM card. SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed. Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .
Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement
Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.
Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.
Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.
Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.
For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.
GeoArm and Resideo have partnered with CellBounce to help address the AT&T 3G Sunset on 2/22/2022. The security industry is facing a major challenge: As cellular carriers begin to retire their 3G networks, existing AT&T 3G GSM Communicators will no longer be able to connect to a carrier network. CellBounce has developed technology, specifically designed to keep Resideo AlarmNet 3G GSM devices connected beyond the current 3G sunset of 2/22/22.
The CellBounce (model number: CB34UDRES01A) provides a seamless AT&T 3G GSM to LTE connection between an existing Resideo AT&T 3G GSM Communicator and AT&T LTE network. CellBounce is simple to activate and can be installed easily by the end-user by plugging it into an electrical outlet within 25 feet of their current communicator. CellBounce eliminates the need for a truck roll / technician to visit each site to upgrade or modify the existing device. When installed CellBounce establishes a conversion of the existing Resideo AT&T 3G GSM Communicator signals on the new LTE service. Service functionality of the AT&T network is maintained with the CellBounce unit.
Plug-and-play 3G to LTE conversion
Keep AT&T 3G devices connected past the sunset
Designed for quick and easy end-user installation
Easy provisioning via AlarmNet 360™
No truck roll needed
Doesn’t require technicians entering homes and business
Introducing the all new dual-path alarm communicator that supports either AT&T or Verizon Cellular LTE, Ethernet or optional Wi-Fi/Z-Wave automation control by Resideo Technologies, Inc.
GeoArm, a fast-growing, do-it-yourself brand in smart home and business security, announced today the release of the all-new Resideo LTEM-P dual-path alarm communicators.
Together, GeoArm and Resideo (formerly “Honeywell Home”) are adding more alternative technologies for switching away from the traditional overpriced alarm company. With universal compatibility, the do-it-yourselfer can easily add the newly released LTEM-P communicator into most existing security systems. Whether a consumer has a DSC PowerSeries, Honeywell Home VISTA-Series, GE Interlogix NetworX NX-Series, or other burglary intrusion control panel that supports Contact ID, this brand new Resideo communicator is a great choice for low-cost, nationwide, central station alarm monitoring services provided by GeoArm.
“We are excited to offer the new Resideo product line of LTEM-P universal communicators into our brand’s portfolio of products and services that our customers have to choose from in advance of the cellular radio sunset dates set to take place in the first quarter of 2022,” said Steve Rosenthal, General Manager of GeoArm. With the impending sunset of the cellular 3G/4G AT&T network taking effect in the month of February 2022, and the cellular 3G/4G Verizon network slated to shutdown sometime later in 2022, it was important for users to find a low-priced, cellular 5G LTE radio that offered maximum network longevity.
With an LTE Cat M1 cellular alarm communicator built into the module for use over either the AT&T or Verizon 4G/5G network, this radio was constructed for the strongest signal penetration in the most challenging of installation environments. “Because the Resideo LTEM-P comes with its own plug-in power supply and doesn’t require power directly from the panel, it is easy to install in just minutes,” said Drew Davis, Operations Manager of GeoArm. The equipment was made by Resideo for a DIY-friendly installation and only requires a screwdriver in order to land just two wires on the takeover circuit board’s dialer, keybus or ECP connector.
Having an advanced modular design, the LTEM-P was engineered to be compatible with future control panels and cellular services that have still yet to come. For customers wanting Wi-Fi and/or Z-Wave automation control, they can add the PROWIFIZW communications module at any time. Resideo offers secure web-based services that enable users to remotely monitor and control the VISTA-Series hardwired security systems. These web services enable users to monitor and control the security system using their Android or iOS smartphone, receive email notifications of system events, and receive event confirmations using the Total Connect 2.0 interactive monitoring app.
As many of you have probably experienced or heard about, there is currently a backlog of container ships in most US Ports; this backlog is causing a delay in the regular supply chain that leads security products to customers.
So you may ask yourself, how exactly has this happened? Well, there are a few reasons why supply chains have been stressed across a plethora of industries, thus resulting in product availability delays. Over the past two decades over 90% of the world’s global trade has been shipped by sea and with 70% via shipping containers. Simply stated, shipping products by sea has been the most cost effect means for sending goods abroad.
The United States has continued to increase the outsourcing of the production of goods to foreign countries, mostly for economic reasons which has resulted in a supreme reliance on importing goods, instead of producing them at home, in today’s global commerce. As well, US companies have also increasingly relied on JIT “just-in-time” inventory systems to order their goods at the last moment, rather than stocking the items on their shelfs, which has resulted in lower inventory levels.
Together with, during the past two decades the shipping business has not been too profitable, meaning little investment has been put into building new ships. To make matter worse here in the US, our railroad companies have also been cutting costs and reducing their headcounts which has created the perfect storm for the shipping logistics crisis that we find ourselves in today.
Many industries including the security industry are also experiencing a global semiconductor chip shortage too. The sudden lockdown from the coronavirus created a ripple effect, where suppliers were unable to meet the growing demands for the silicon microchips that power today’s security system electronics. The remote work from home environment along with cloud infrastructure amplified and prioritized the sales of gaming gadgets, phones and several other electronic devices. And, the remaining stock of chips left available was insufficient to catch up to the pent-up demand in a slew of industries, including the security industry.
The good news is that we anticipate both crises to come to an end soon. Shipping routes now have alternative locations, like Florida, which are offering to carry more of the load, and semiconductor manufacturer’s, like Qualcomm, have stated that they expect the chip manufacturing shortage to begin resolving itself by the third quarter of 2022. So, if you are one of the many who are experiencing delays in receiving your parts order, you are not alone. Here at GeoArm, we are monitoring the two shipping crises described in this article on a day-to-day basis and keeping track of the out-of-stock items. So that when these parts do become available again for distribution, our customers will be first in line to receive them.
We are excited to announce our new partnership with Affirm, a leading “Buy Now, Pay Later” consumer financial provider in the United States.
Now shoppers can now finance purchases over 3, 6 or 12 months to buy their favorite security system in monthly installments on GeoArm’s website. With Affirm there are no late fees and no compounding interest of any kind. By removing the upfront costs, GeoArm and Affirm are disrupting the traditional security market by making the choice easy for DIY customers with flexible BNPL payments minus the gimmicks.
By selecting Affirm on GeoArm checkout, you can pay over time for your favorite wireless security system brands such as; 2GIG, Alarm.com, Qolsys, Resideo and more!
AT&T Sunset: AT&T plans to end service on its 3G wireless networks in February 2022. Any existing 3G/4G communicators that are currently registered are expected to communicate and be supported by AlarmNet through February 2022 under Resideo’s agreement with AT&T. If you cancel a registered/billable 3G/4G account on or after June 26, 2019, you cannot reactivate the 3G/4G communicator.
LTE Radio portfolio: Resideo (aka “Honeywell Home“) has expanded its communicator portfolio to include LTE radios, which provides a transition to new cellular technology, and offers maximum network longevity.
Order Your Compatible Resideo LTE Radio from GeoArm Today!