Resideo Communication Failure Update – LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, VISTA-21IPLTE

Resideo has discovered an anomaly that can lead to a communication failure in the following communicators: LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, Vista-21IPLTE

This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022.  Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message). 

Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure.  Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.

Resideo’s AlarmNet 360 has reported communication failures as identified on the chart above.

How to determine if your device is affected?

Devices that are affected by this anomaly will show the following symptoms:

A. Locally on the device:

LEDs on the device will flash regularly at a rate of two times per second.

B. On AlarmNet 360:

Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022.  Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above. 

Correction procedures?

Devices that are affected by this issue must be corrected by replacing the SIM card.  SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed.  Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .

Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement

Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.

GeoArm adds the Alula BAT-FIRE Universal Fire Alarm Communicator

GeoArm has released the Alula BAT-FIRE universal dual-path commercial fire communicator.

GeoArm has just released the all new Alula BAT-FIRE universal dual-path IP/cellular commercial fire alarm communicators in both the AT&T and Verizon 5G LTE-M models to the DIY business security market.

The Alula BAT-FIRE-ATT and BAT-FIRE-VZ are universal dual-path internet/cellular AT&T/Verizon 5G LTE-M commercial fire alarm communicator(s). The BAT-FIRE communicator connects to an intrusion or fire alarm control panel (FACP) and provides central station alarm reporting.

The BAT-FIRE can be configured to provide dual-path connectivity using Ethernet/broadband and cell or single-path connectivity using either Ethernet/broadband or cell to Bosch Conettix D6100IPv6 receivers at the central station. The BAT-FIRE allows system integrators to save money, maximize install flexibility and skip the 4G cellular sunset.

It provides two PSTN interfaces for the FACP/burg panel’s DACT phone line connections. The BAT-Fire’s DACT phone interface connection provides phone line voltage, dial tone, ringback tone and all required CID protocol signaling. The BAT-FIRE receives CID events from the FACP/burg panel’s DACT and then relays the CID events to the GeoArm central station receiver.

The BAT-FIRE-ATT provides inputs that can be used to monitor an FACP’s alarm, AC fail, and trouble points (dry contact outputs). In this topology BAT-Fire inputs will be connected to the FACP points (dry contact outputs). The communicator will continually monitor the state of the FACP points (dry contact outputs). A state change on a BAT-FIRE-ATT monitored FACP point (dry contact output) will be reported to the GeoArm central station.

Product Features:

  • Supports 12V and 24V regulated FACPs/burg panels
  • Alarm capture via phone line interface or standard FACP/burg panel points
  • Supports Contact ID (CID) reporting format
  • Dual Path: Ethernet (primary) with Cellular AT&T/Verizon 5G LTE-M (backup)
  • Sole Path: Ethernet or Cellular AT&T 5G LTE-M
  • Platform visibility through AlulaConnect™
  • Trouble event detection and reporting
  • Four programmable input/output ports
  • At-a-glance system status via front-panel LEDs
  • UL 864 10th edition commercial fire certification
  • ULC-S559 commercial fire certification
  • UL 1610 commercial burg certification
  • ULC-S304 commercial burg certification (Security Level II installations)
  • Remote programming, troubleshooting and managed over-the-air firmware upgrades
  • 5-year warranty

Order Now – https://www.geoarm.com/alula-commercial-fire-alarm-communicators.html