Brilliant Smart Home Hub Integrates with Resideo Total Connect 2.0 and Much More!

The Brilliant Smart Home Hubs work with Just About Everything in the Integrated Home Tech.

The Brilliant Resideo BHA120USWH all-in-one smart home control panel have just been released for sale at GeoArm.

When adding the Brilliant Control Hub it instantaneously transforms any property, especially those with a Total Connect 2.0 security system, by simply replacing the light switch with a Brilliant touchscreen panel.

Brilliant Controls include an all-in-one mobile friendly app that provide the end user with complete control of the home or business from anywhere. These Brilliant smart panels can also be installed as secondary controllers with any Resideo ProSeries, VISTA, LYNX and Lyric Controller security system. Brilliant works with Resideo, Honeywell Home, Ring, Google Nest, Sonos, Amazon Alexa, Google Assistant, Apple HomeKit and Siri, Samsung SmartThings, Schlage, Yale, Kwikset, August, Philips Hue, Genie, Overhead Door, Somfy, and many other top smart home brands.

The Brilliant Panels are designed to be installed in place of any standard 1, 2, 3 or 4-gang light switch panel with neutral and ground wires (fits any 1 to 4-gang electrical boxes).

The Brilliant Panel makes it easy to control your security, automation and video around the home.

Resideo Communication Failure Update – LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, VISTA-21IPLTE

Resideo has discovered an anomaly that can lead to a communication failure in the following communicators: LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, Vista-21IPLTE

This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022.  Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message). 

Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure.  Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.

Resideo’s AlarmNet 360 has reported communication failures as identified on the chart above.

How to determine if your device is affected?

Devices that are affected by this anomaly will show the following symptoms:

A. Locally on the device:

LEDs on the device will flash regularly at a rate of two times per second.

B. On AlarmNet 360:

Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022.  Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above. 

Correction procedures?

Devices that are affected by this issue must be corrected by replacing the SIM card.  SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed.  Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .

Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement

Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.

Resideo is Discontinuing the LYNX L3000 and L7000 control panels

The Resideo LYNX Plus L3000 and LYNX Touch L7000 panels are being discontinued.

At GeoArm, we have just received notice from Resideo Pro (formerly “Honeywell Home”) that the older LYNX Plus L3000 and LYNX Touch L7000 wireless control panels are being discontinued from new sales as of April 18, 2022 (or while supplies last).

More recently, Resideo has released the all-new ProSeries platform, with two self-contained offerings, the PROA7 and PROA7PLUS, along with the SiX sensor portfolio and LTE communicators. This ProSeries platform will act as the replacement moving forward.

Customers who still have a L3000 or L7000 panel have the full protection of the Resideo warranty.

AlarmNet and Total Connect 2.0 Global Outage has been fully restored!

The AlarmNet network experienced a brief 12 hours of downtime between 3/13/22 to 3/14/22.

Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.

Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.

Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.

For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.

GeoArm and Resideo Partner with CellBounce

GeoArm and Resideo Partner with CellBounce for AT&T 3G-to-LTE Customer Conversions.

GeoArm and Resideo have partnered with CellBounce to help address the AT&T 3G Sunset on 2/22/2022. The security industry is facing a major challenge: As cellular carriers begin to retire their 3G networks, existing AT&T 3G GSM Communicators will no longer be able to connect to a carrier network. CellBounce has developed technology, specifically designed to keep Resideo AlarmNet 3G GSM devices connected beyond the current 3G sunset of 2/22/22.

The CellBounce (model number: CB34UDRES01A) provides a seamless AT&T 3G GSM to LTE connection between an existing Resideo AT&T 3G GSM Communicator and AT&T LTE network. CellBounce is simple to activate and can be installed easily by the end-user by plugging it into an electrical outlet within 25 feet of their current communicator. CellBounce eliminates the need for a truck roll / technician to visit each site to upgrade or modify the existing device. When installed CellBounce establishes a conversion of the existing Resideo AT&T 3G GSM Communicator signals on the new LTE service. Service functionality of the AT&T network is maintained with the CellBounce unit.

Product Features:

  • Plug-and-play 3G to LTE conversion
  • Keep AT&T 3G devices connected past the sunset
  • Designed for quick and easy end-user installation
  • Easy provisioning via AlarmNet 360™
  • No truck roll needed
  • Doesn’t require technicians entering homes and business
  • AT&T only
  • US only
  • Compatible with Existing Communicators ; GSMV4G, IGSMV4G, Vista-21iP4G, 3GL/4GL, GSMVLP5-4G, LCP500-L, GSMX4G, GSMVLP4G

Resideo acquires First Alert for $593M

Resideo buys First Alert segment from Newell Brands for $593 million in cash.

Resideo (REZI) has announced that they intend to acquire First Alert, Inc., a leading provider of home safety products from Newell Brands for $593 million in cash.

The deal is a natural extension to Resideo’s home comfort and security business and extends the number of residential sensors they have in the home. For those unfamiliar with the security industry, for many decades Resideo and its affiliates have previously sold First Alert equipment across it’s residential new construction and other professional segments.

“We’re excited about First Alert becoming part of our overall product portfolio and the growth opportunities we’ll have in the future. Their strategy and vision as a company align with our vision to help make homes safer and more secure,” said Scott Harkins, Vice President, Sales and Channel Americas.

As far as timelines for this transaction to occur, they have intentions of integrating the First Alert brand into the Resideo umbrella later in the first quarter of 2022. However, as with all acquisition’s including this one, it is still subject to regulatory approval.

GeoArm releases the Resideo IPCAM-WOC2 Outdoor Security Camera

The all-new Resideo iPCAM-WOC2 Total Connect HD Outdoor Camera is available for purchase!

The Resideo iPCAM-WOC2 is the next generation of outdoor video surveillance cameras that allows end-users to capture crisp, clear video of events and activities using the Honeywell Total Connect 2.0 app. The iPCAM-WIC2 camera is ideal for monitoring your home, business or public facilities.

For outdoor applications, the new iPCAM-WOC2 offers up to 1080p at 30 frames per second, wide angle view and up to four detection zones. With the simple QR code-based setup, the iPCAM-WOC2 camera is faster and easier to install to the wireless network or access point. Wireless communications utilizes the 802.11b/g, and a Bluetooth capable device will be required for setup. The iPCAM-WOC2 includes the power supply, power supply adapter, microSD Card, quick installation guide and mounting kit.

Color video can be monitored through your Mobile App and Total Connect remote services account. Up to 8 cameras can be used per location. Add to existing Legacy Cameras for support of up to 14 cameras per location. If using less than 8 new generation cameras, you may not increase the number of legacy cameras. The same goes for a legacy camera, if the less than 6 is being used, additional New generation cameras may not be increased.

The built-in SD card ensures backup storage in the event of an internet outage and offers the option for 7-day or 30-day video storage. Night vision for low-light environments, digital zoom capabilities and flexible mounting options provide peace of mind.

Please take note, the Resideo iPCAM-WOC2 security camera is not visible on the Lynx or Lyric touchscreen control panels, and is only visible utilizing the Total Connect 2.0 app.

Product Features:

  • Integrate with success – Works with proven winner Honeywell Total Connect Remote Services and Lyric and ProSeries security and home control systems.
  • Fast and easy installation – QR code installation with compact hardware and multiple mounting options – ceiling or tabletop.
  • Expansive memory – Cloud Video Storage – 7 day or 30 day per 8 cameras, per location, per month**. Local Storage – up to 64 GB, 8 GB included. (Provides backup storage in the event of Internet outage.)
  • Stay connected – Enhanced Wi-Fi® connectivity and range with 802.11n.
  • See near and far, light or dark – Wide angle views and sharper night vision with up to 1080p HD resolution.