Verizon CDMA Cellular Sunset Coming Soon for Security Industry

The Verizon CDMA nationwide wireless cellular network shutdown is starting soon!

The Verizon® CDMA Network will be shut down permanently starting December 31st, 2022.

This will be a nationwide event which should be completed within the first week of 2023. Customers with Verizon CDMA communicators may begin to see communication failures and panel keypad faults as early as 11/21/22.

If applicable, please order a new compatible replacement LTE alarm communicator today to avoid any disruption in your alarm monitoring services.

Order Online: https://www.geoarm.com/burglary-intrusion-alarm-communicator-panels.html

Resideo Adds 5800SMOKEV Smoke/Heat and Rate-of-Rise Temperature Detector

The 5800SMOKEV is compatible with Resideo LYNX, Lyric, ProSeries or other 345 MHz panel.

Introducing the all-new Resideo 5800SMOKEV which is a 3V lithium-powered, photoelectric multi-criteria detector that has a built-in wireless transmitter capable of detecting smoke, heat, rate-of-rise and low temperature.

DIY friendly alarm companies, such as GeoArm, make it simple for the end user to add 5800SMOKEV detectors to any compatible security system, which supports 5800-Series sensors. The following control panels (e.g. VISTA®, LYNX, Lyric®, ProSeries, Qolsys IQ Panel 4, Qolsys IQ4 Hub) can accept 345 MHz wireless RF frequency sensors, including the 5800SMOKEV sensor.

The 5800SMOKEV meets UL 268 7th Edition requirements, which provides early detection, while also reducing nuisance alarms from everyday cooking. The 5800SMOKEV has improved detection of smoke from common synthetic materials found in many modern home furnishings, which typically burn faster and hotter.

This comprehensive detector is particularly ideal for hard-to-wire locations or where hazardous materials exist, and features a small, sleek design for locations where aesthetics are of utmost importance. The built-in sounder provides clear, audible annunciation during potential incidents and low battery conditions.

This photoelectric 3V lithium battery-powered detector protects against smoke, heat and more!

Product Features:

  • Minimize Nuisance Alarms: Mathematical calculations smooth out short term spikes from dust/smoke and drift compensation adjusts the detector’s sensitivity to minimize false alarms
  • Easy to Install: Sturdy, versatile mounting base and quick battery pull tabs allows for hassle-free installations
  • LED Status Indicators: Easily visible LEDs indicate power, sensor trouble, alarm and low battery status
  • Supports High/Low Maintenance: Monitors the smoke chamber and alerts when maintenance is needed
  • Quickly Check Unit Functionality: Easily accessible test button to check unit functionality
  • Residential and Commercial Applications: Meets both residential and commercial installation requirements
  • Smoke Detection: Alarms when smoke is detected
  • Heat Detection: Alarms when detected temperature is 135°F (57°C) or greater
  • Rate-of-Rise: Alarms when temperature is >104°F (40°C) @ 15°F/minute (8.33°C/minute)
  • Low Temperature Sensing: Senses ambient temperature and reports if temperature drops below 41°F (5°C)
  • Tamper Mode: Activates when the detector is removed from the mounting base or the tamper switch is closed and opened
  • Supervision: The detector will transmits its status every 60 to 70 minutes

Honeywell’s HW-AV-LTE-M CLSS Pathway Commercial Fire Alarm Communicator

The Honeywell HW-AV-LTE-M dual-path commercial fire alarm communicator is now available.

The Honeywell HW-AV-LTE-M Connected Life Safety Services (CLSS) Dual-Path LTE Communicator with dial-capture interface for commercial building fire alarm monitoring has been released on GeoArm.

The HW-AV-LTE-M is a commercial fire dual-path (internet and cellular multi-band AT&T/Verizon LTE) alarm communicator designed for universally compatible fire alarm panels. The CLSS Pathway combines dial capture functionality with the powerful capabilities of Honeywell’s CLSS Cloud. It represents the latest alarm communications technology for the fire industry. The CLSS Pathway allows data transmission by utilizing LTE CAT-M1 networks, serving as a bridge between the fire system and the CLSS Cloud. This device provides a single site-to-cloud path ensuring all CLSS Cloud services use the same audited and monitored method to access the on-premises life safety system.

The CLSS Pathway is commissioned via the CLSS mobile app and CLSS Site Manager interface, which also allow for additional remote visibility. Connection and mounting is simplified using the enclosure kit. The CLSS Pathway is compatible with any fire alarm dialer using Contact ID format and automatically recognizes the format when powered up. Any number can be programmed into the panel phone numbers. Installers can select the central station service they wish to use from a list of approved central station providers.

Equipped with dual SIM cards, the CLSS Pathway supports both AT&T and Verizon networks. When first powered on, the communicator selects the strongest signal. If either path is not available, the device provides redundant paths for the cellular signal. The HW-AV-LTE-M dual-path communicator transmits signals to the AlarmNet Control Center (via the internet or AT&T/Verizon cellular LTE network), which in turn routes signals to the GeoArm central station. If the Internet and AT&T or Verizon LTE networks are all unavailable (fail), the message will not be sent using this HW-AV-LTE-M communicator.

Honeywell CLSS is an innovative, all-in-one cloud platform that enables systems integrators and facilities managers to deliver an enhanced fire safety service, while maximizing the performance efficiencies offered by Honeywell’s trusted detection and alarm systems.

The CLSS platform enables users to;

  • Universal Panel Compatibility – Dial capture interface supporting Contact ID
  • Get a “bird’s eye” view of all accounts
  • Obtain real-time information on event generation, enabling diagnosis before dispatch
  • Conduct tests and inspections using a mobile app (available in select markets)
  • Provide end users with multi-site asset information and event alerts
  • Integration with CLSS enables monitoring of event transmission data & management of device inventory from the CLSS mobile app and web portal (available only when using point-based reporting)
  • Meets UL 864 requirements for sole primary or backup path communications
  • High reliability due to multiple transmission channels (LTE CAT-M1/LAN) and redundant servers
  • Four supervised inputs for non-dialer panels
  • Unique “M1” Network is 5G ready, providing deep signal penetration that allows operation within buildings
  • Remote firmware updates
  • CLSS mobile app supports push and email notifications
  • Monitors event transmission data & manages device inventory from the CLSS mobile app and web portal
  • Exceptional Redundancy – Dual-SIM device picks the strongest signal from AT&T or Verizon. If one network becomes unavailable, the communicator connects to the other network
  • Powered directly by a 24-volt DC fire alarm power supply. No need for additional batteries, transformer, or power supply
  • Connection monitoring – adjustable fault reporting time as low as 20 seconds
  • Web-based software and smartphone app for device configuration and administration

Resideo Communication Failure Update – LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, VISTA-21IPLTE

Resideo has discovered an anomaly that can lead to a communication failure in the following communicators: LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, Vista-21IPLTE

This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022.  Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message). 

Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure.  Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.

Resideo’s AlarmNet 360 has reported communication failures as identified on the chart above.

How to determine if your device is affected?

Devices that are affected by this anomaly will show the following symptoms:

A. Locally on the device:

LEDs on the device will flash regularly at a rate of two times per second.

B. On AlarmNet 360:

Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022.  Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above. 

Correction procedures?

Devices that are affected by this issue must be corrected by replacing the SIM card.  SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed.  Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .

Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement

Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.

Resideo is Discontinuing the LYNX L3000 and L7000 control panels

The Resideo LYNX Plus L3000 and LYNX Touch L7000 panels are being discontinued.

At GeoArm, we have just received notice from Resideo Pro (formerly “Honeywell Home”) that the older LYNX Plus L3000 and LYNX Touch L7000 wireless control panels are being discontinued from new sales as of April 18, 2022 (or while supplies last).

More recently, Resideo has released the all-new ProSeries platform, with two self-contained offerings, the PROA7 and PROA7PLUS, along with the SiX sensor portfolio and LTE communicators. This ProSeries platform will act as the replacement moving forward.

Customers who still have a L3000 or L7000 panel have the full protection of the Resideo warranty.

AlarmNet and Total Connect 2.0 Global Outage has been fully restored!

The AlarmNet network experienced a brief 12 hours of downtime between 3/13/22 to 3/14/22.

Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.

Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.

Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.

For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.

GeoArm and Resideo Partner with CellBounce

GeoArm and Resideo Partner with CellBounce for AT&T 3G-to-LTE Customer Conversions.

GeoArm and Resideo have partnered with CellBounce to help address the AT&T 3G Sunset on 2/22/2022. The security industry is facing a major challenge: As cellular carriers begin to retire their 3G networks, existing AT&T 3G GSM Communicators will no longer be able to connect to a carrier network. CellBounce has developed technology, specifically designed to keep Resideo AlarmNet 3G GSM devices connected beyond the current 3G sunset of 2/22/22.

The CellBounce (model number: CB34UDRES01A) provides a seamless AT&T 3G GSM to LTE connection between an existing Resideo AT&T 3G GSM Communicator and AT&T LTE network. CellBounce is simple to activate and can be installed easily by the end-user by plugging it into an electrical outlet within 25 feet of their current communicator. CellBounce eliminates the need for a truck roll / technician to visit each site to upgrade or modify the existing device. When installed CellBounce establishes a conversion of the existing Resideo AT&T 3G GSM Communicator signals on the new LTE service. Service functionality of the AT&T network is maintained with the CellBounce unit.

Product Features:

  • Plug-and-play 3G to LTE conversion
  • Keep AT&T 3G devices connected past the sunset
  • Designed for quick and easy end-user installation
  • Easy provisioning via AlarmNet 360™
  • No truck roll needed
  • Doesn’t require technicians entering homes and business
  • AT&T only
  • US only
  • Compatible with Existing Communicators ; GSMV4G, IGSMV4G, Vista-21iP4G, 3GL/4GL, GSMVLP5-4G, LCP500-L, GSMX4G, GSMVLP4G

Resideo acquires First Alert for $593M

Resideo buys First Alert segment from Newell Brands for $593 million in cash.

Resideo (REZI) has announced that they intend to acquire First Alert, Inc., a leading provider of home safety products from Newell Brands for $593 million in cash.

The deal is a natural extension to Resideo’s home comfort and security business and extends the number of residential sensors they have in the home. For those unfamiliar with the security industry, for many decades Resideo and its affiliates have previously sold First Alert equipment across it’s residential new construction and other professional segments.

“We’re excited about First Alert becoming part of our overall product portfolio and the growth opportunities we’ll have in the future. Their strategy and vision as a company align with our vision to help make homes safer and more secure,” said Scott Harkins, Vice President, Sales and Channel Americas.

As far as timelines for this transaction to occur, they have intentions of integrating the First Alert brand into the Resideo umbrella later in the first quarter of 2022. However, as with all acquisition’s including this one, it is still subject to regulatory approval.

Honeywell Lyric Controller Panel Discontinuation Notice

The Lyric Controller wireless touchscreen panel will be officially discontinued on 12/31/21.

The Resideo “Honeywell Home” Lyric Controller touchscreen panel has been discontinued. The Lyric LCP500-L and LCP500-LC new sales as of December 31, 2021 or while supplies last.

At GeoArm, we have made a decision to stop sales immediately and have already began transitioning sales to the newer Resideo ProSeries platform which serves as the Lyric’s recommended replacement.

The warranty remains the same for Lyric panels installed between now and December 31, 2021, 180 days from the date of manufacture (determined by the product date code on the product), the customer can receive a product swap or at the customer request, credit. Additionally, product returned after 180 days from the date of manufacture fall under the repair policy for the individual product returned, warranted for 24 months (2 years) from the date of manufacture, as determined by the manufacture date code located on the product.

Please let us know, if you have any questions on the ProSeries platform, and its two offerings, the PROA7 and PROA7PLUS models that along with the SiX-Series or PROSiX-Series wireless encrypted sensor portfolios and LTE communicators.

GeoArm Expands With Resideo’s Innovative LTEM-P Alarm Communicator

Introducing the all new dual-path alarm communicator that supports either AT&T or Verizon Cellular LTE, Ethernet or optional Wi-Fi/Z-Wave automation control by Resideo Technologies, Inc.

GeoArm, a fast-growing, do-it-yourself brand in smart home and business security, announced today the release of the all-new Resideo LTEM-P dual-path alarm communicators. 

Together, GeoArm and Resideo (formerly “Honeywell Home”) are adding more alternative technologies for switching away from the traditional overpriced alarm company. With universal compatibility, the do-it-yourselfer can easily add the newly released LTEM-P communicator into most existing security systems. Whether a consumer has a DSC PowerSeries, Honeywell Home VISTA-Series, GE Interlogix NetworX NX-Series, or other burglary intrusion control panel that supports Contact ID, this brand new Resideo communicator is a great choice for low-cost, nationwide, central station alarm monitoring services provided by GeoArm.

“We are excited to offer the new Resideo product line of LTEM-P universal communicators into our brand’s portfolio of products and services that our customers have to choose from in advance of the cellular radio sunset dates set to take place in the first quarter of 2022,” said Steve Rosenthal, General Manager of GeoArm. With the impending sunset of the cellular 3G/4G AT&T network taking effect in the month of February 2022, and the cellular 3G/4G Verizon network slated to shutdown sometime later in 2022, it was important for users to find a low-priced, cellular 5G LTE radio that offered maximum network longevity.

With an LTE Cat M1 cellular alarm communicator built into the module for use over either the AT&T or Verizon 4G/5G network, this radio was constructed for the strongest signal penetration in the most challenging of installation environments. “Because the Resideo LTEM-P comes with its own plug-in power supply and doesn’t require power directly from the panel, it is easy to install in just minutes,” said Drew Davis, Operations Manager of GeoArm. The equipment was made by Resideo for a DIY-friendly installation and only requires a screwdriver in order to land just two wires on the takeover circuit board’s dialer, keybus or ECP connector.

Having an advanced modular design, the LTEM-P was engineered to be compatible with future control panels and cellular services that have still yet to come. For customers wanting Wi-Fi and/or Z-Wave automation control, they can add the PROWIFIZW communications module at any time. Resideo offers secure web-based services that enable users to remotely monitor and control the VISTA-Series hardwired security systems. These web services enable users to monitor and control the security system using their Android or iOS smartphone, receive email notifications of system events, and receive event confirmations using the Total Connect 2.0 interactive monitoring app.