Welcome NextAlarm customers to the GeoArm family at last. We look forward to serving you and working as quickly as possible to re-program your accounts to our central monitoring station.
If you have an existing 3g/4g cellular communicator please DO NOT deactivate during this transition because if it is deactivated it will have to be replaced to receive service.
For information on transferring your account please call our customer service department at 877-443-6276 option 4. We are also available by live chat on our website geoarm.com.
The GeoArm customer service staff is processing orders on a first come first serve basis and thanks you for your patience while we transition your accounts.
We hope this finds you, your families, and employees, safe and well. During these unusual and difficult times, we want you to know that GEOARM is continuing to serve you at full strength.
Our Monitoring Center will continue to operate without interruption 24/7. As an emergency response company, we are prepared for disasters. To date, our dedicated employees continue to fill orders and provide support services from our general offices. It is business as usual for our purchasing, billing, accounts receivable, and shipping departments.
In the event it should become necessary for our employees to telework from their homes for their safety, our company will continue to be available to service your needs. All employees have computer access to our business network and remote cell phone connectivity to our phone system in order to provide the services you expect. Although it would be the first time since our inception in 1984 to operate remotely, we are confident that we are equipped and ready to perform seamlessly for you.
Our call answer time may be slower than normal due to an increased volume, so let me thank you in advance for your patience. In order to ensure that your call is answered, we have extended our published business hours. Naturally, we are hoping that our need to work remotely does not occur, but if it does, we want you to have peace of mind that we are here to serve you. We wish you and your families, and employees, good health through the COVID-19 pandemic, and a quick rebound moving forward.
As you all know United Technologies announced that Interlogix after all these years is closing their doors at the end of 2019. Alarm.com a few days later sent us a confirmation email that they would still provide Alarm.com compatible communications devices for monitoring abilities. In addition, Alarm.com announced it will continue to support the product lines for dealer tech support.
This is big news for anyone who has an Interlogix such as a Concord, NX Series or Simon security system. This news confirms that the Interlogix systems life span has been extended at least up until LTE cellular modules are phased out. After LTE cellular communicators are phased out well down the line we are not sure what will happen from there or what communication modules will support the monitoring of Interlogix!
What we do know is that end-users that have Interlogix will still be able to enjoy Alarm.com monitoring services, remote app control with the alarm.com app, z-wave home automation control, Amazon Alexa / Google Home / Apple Siri voice control and Alarm.com compatible IP security camera abilities for quite some time.
Here is an example email that Alarm.com is sending to its dealer’s.
United Technologies recently announced that they are winding down their Interlogix security business in the U.S. and Canada, but they will continue to manufacture and sell through the end of the year.
Alarm.com will continue to support all Interlogix panels currently installed, as well as all new installations going forward. Our services will continue to work seamlessly on the lineup of Interlogix panels we support, now and into the future. Also, we will continue to manufacture Interlogix LTE upgrade modules.
Interlogix, which is a division of UTC Climate, Controls & Security is shutting down its businesses in the USA and Canada by the end of 2019. Interlogix Manufactures popular systems such as Concord, NX Series & Simon series systems.
What does this mean exactly? This means that after 2019 is over Interlogix will no longer manufacture any products. Security products that have already been sold to distributors will remain for sale until the stocks are depleted.
Interlogix’s tech support will remain open as long as there are products that fall under Interlogix’s warranty guidelines. Interlogix stated that their warranty extends to about 3 years. If this holds true that would mean Interlogix tech support could remain open until the end of 2022. After that point, if there are any issues that a dealer can’t solve by themselves there will be no one to turn to for support.
If anyone ever needs assistance with Interlogix security systems moving forward please make sure to contact us at 877-443-6276. We pride ourselves on being one of the top providers of tech support and monitoring services for these systems.
Below is an example of the letter Interlogix is providing to its Distributors.
Dear Valued Interlogix Customer:
Following a thorough review of our security portfolio, we have decided to wind down the Interlogix U.S. and Canada businesses in order to focus on growth opportunities in our other fire and security businesses.
While we may be winding down Interlogix, we are committed to ensuring that our dealers have the products necessary to support their business during this transition.
Interlogix expects to manufacture and sell products through the end of 2019. We will continue to provide customer service in the areas of technical support, product fulfillment, and warranty obligations as prescribed in our warranty policies. Our dealers will be able to purchase, install, register, and service our products with the complete confidence that we will stand behind you through 2020 and beyond.
We are working closely with our distributors to ensure that you have the product necessary for your customers during this transition period. Given our significant installed base, we anticipate increased demand at this time and will build and fulfill orders in the order in which they are received.
We value the relationship we have built with you over the years and will continue to communicate with you regularly throughout the wind-down process.
Interlogix it was a pleasure working with all of the products you acquired, maintained and developed over the years such as the Concord, NX Series and Simon security systems.
