AlarmNet and Total Connect 2.0 Global Outage has been fully restored!

The AlarmNet network experienced a brief 12 hours of downtime between 3/13/22 to 3/14/22.

Resideo’s AlarmNet and Total Connect 2.0 interactive app services experienced a global outage on 3/13/22 starting at approximately 9 PM ET.

Some conspiracy theorists out there thought it was a ransomware attack. Well it turns out that you can now take a deep breath, as Resideo strongly denied those claims. It seems the reason for the outage is quite embarrassingly simple, it had to do with their environmental system.

Total Connect 2.0 has now been fully restored within about 12 hours or so of it initially going down. GeoArm has confirmed at approximately 2:30 PM ET (on 3/14/22) that both Apple iOS and Android devices are now able to successfully connect again. Resideo has confirmed that Total Connect 2.0 is restored as well.

For most GeoArm customers, you do not need to do anything at all. However, we have found upon restoral for some panels, such as the LYNX Touch WiFi that they are not successfully reconnecting. If applicable, in most cases all you have to do is reboot the panel. If this does not work than go back through the WiFi settings and rejoin your network.

Welcome NextAlarm Customers to GeoArm!

Welcome NextAlarm customers to the GeoArm family at last. We look forward to serving you and working as quickly as possible to re-program your accounts to our central monitoring station.

We can monitor IP alarm communicators, cellular and Dual-path alarm communications. We recommend emailing us at service@geoarm.com photos of your alarm system as well as your alarm communicator. After we receive these photos we will analyze them and contact you back very promptly.

GeoArm is known to have the least expensive no-long-term contract monitoring in the USA with rates starting at $10/month. This makes for a perfect alternative to NextAlarm monitoring services.

If you have an existing 3g/4g cellular communicator please DO NOT deactivate during this transition because if it is deactivated it will have to be replaced to receive service anyone.

For information on transferring your account please call our customer service department at 877-443-6276 option 4. We are also available by live chat on our website geoarm.com.

The GeoArm customer service staff is processing orders on a first come first serve basis and thanks you for your patience while we transition your accounts.