Tag: update

Total Connect® IP Cameras go End-of-Life on July 31, 2025.

Older AlarmNet Total Connet Security Cameras are going end-of-life on July 31, 2025.

AlarmNet is reporting that their older Honeywell security cameras like the iPCAM-WI, PT, WO and more will stop working soon, with TC2 & AlarmNet going end-of-life. AlarmNet recommends that GeoArm Security customers upgrade to First Alert® VX Series now to avoid service loss.

AlarmNet is reaching out to inform everyone that their first-generation Total Connect® cameras and video accessories will soon reach their formal End of Life (EOL) and will cease to operate in Total Connect 2.0 and AlarmNet® after July 31, 2025.

These products were sold in the 2016-2019 timeframe, by GeoArm Security.  View the impacted models listed below.

iPCAM-WIiPCAM-WLiPCAM- PTAP/WAP-PLUS/WREX
iPCAM-WI2iPCAM-WOiPCAM-PT2AACU

AlarmNet highly recommend considering the new First Alert® VX Series cameras as replacements.

Transitioning to our First Alert VX Series Cameras

Customers will appreciate the enhanced features and performance of our award-winning First Alert VX Series cameras, offering an upgrade in technology. The VX cameras provide improved image resolution and quality, Artificial Intelligence (AI) event detection, 2-way audio, and improved app experiences. 

A small number of the active devices are indoor pan-tilt (PT) devices, analog converter units (ACU), or access point (AP) units for which there is no direct replacement. AlarmNet suggests users replace the pan-tilt cameras with one or more of the VX5 Indoor Cameras. ACU’s and the cameras to which they are connected should be replaced with new VX Series cameras as appropriate. 

Legacy ModelLegacy Device TypeSuggested Replacement
iPCAM-WIIndoor cameraVX5 Indoor Camera
iPCAM-WI2Indoor cameraVX5 Indoor Camera
iPCAM-WLLow light indoor cameraVX5 Indoor Camera
iPCAM-WOOutdoor cameraVX3 Outdoor Camera
iPCAM-PTIndoor pan tilt cameraVX5 Indoor Camera
iPCAM-PT2/PT2AIndoor pan tilt cameraVX5 Indoor Camera
AP/WAP/WAP-PLUS/WREXAccess points, extenders, etc.–
ACUAnalog converter unitReplace ACU and cameras with VX1, VX3, or VX5 devices

For more information about First Alert VX cameras, click here.

Introducing New Rules for Alarm.com Smart Chime!

Introducing new rules for the Alarm.com smart chime powered by GeoArm Security!

Introducing New Rules for Alarm.com Smart Chime (ADC-W115C)! These new rules give GeoArm Security video customers a greater level of customization and heightened awareness:

Increased Control: Now set time-bound rules to silence the chime during specific hours or play festive tunes during holidays!

Greater Awareness: Got multiple video doorbells? No worries! Assign unique chime tones to each device, so you always know which door to answer!

Easy Customization: Choose from a variety of chime tones right from the app or website! Make it uniquely yours!

Stronger Signal: With its 2.4 GHz Wi-Fi repeater, enjoy the strongest signal both inside and outside your property!

Wide Compatibility: Compatible with all our video doorbells and essential for the 780B Video Doorbell (ADC-VDB780B)!

Upgrade your Alarm.com smart home security game with an ADC-W115C video doorbell connected smart chime powered by GeoArm!

Alarm.com End-of-Support Notice for GeoArm Voice Notification Customers

Alarm.com End-of-Support Notice for Voice Notifications Services on Alarms and Non-Alarms.

Alarm.‍com‍ will be ending support of the Voice Notifications service package add-on in ‍November ‍2023‍ due to limited usage of this feature.

What were Voice Notifications (for Alarms)? An Alarm.com security solution that allows homeowners to receive real-time spoken alerts about alarm events on their property. When an alarm is triggered, the Alarm.com system can send an automated voice notification to the homeowner’s designated phone number, informing them of the type of alarm and the location of the event. This provides homeowners with immediate awareness of potential security breaches, so they can take the necessary action to protect their property and family.

What were Voice Notifications (for Non-Alarms)? An Alarm.com security solution that allows homeowners to receive voice notifications for various non-alarm events, such as when a door is left open, when the temperature in the house is too high or low, or when a light is turned on or off. These notifications help homeowners stay informed about important events in their home and can be customized to their preferences. With Alarm.com’s non-alarm voice notifications, homeowners can also receive alerts for events like the arrival of a package, when a visitor arrives, or when someone turns on the stove or oven. The possibilities for these types of voice notifications are endless and can be tailored to meet the unique needs and preferences of each individual homeowner.

Once the feature is turned off, the “Voice Notifications for Alarms” and “Voice Notifications for Non-Alarms” add-ons will no longer be available for selection for users and will be removed from all existing GeoArm accounts.

We recommend that GeoArm customers who want to receive automated notifications subscribe to email or push notifications. And, keep in mind that our central station monitoring services are the preferred solution for customers who want to be notified via a landline phone number.


Resideo Communication Failure Update – LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, VISTA-21IPLTE

Resideo has discovered an anomaly that can lead to a communication failure in the following communicators: LTE-CFV, HWF2V-COM, LTE-IV, LTE-L3V, Vista-21IPLTE. 

This anomaly may cause the SIM card in the device to become locked and may lead to reports of communication failures. We have reports that certain communicators may have experienced this issue between March 19 and March 28, 2022.  Additionally, devices that are set to 30-day check in that are not communicating can be confirmed with your sales representative (even if you have not yet received a communication failure message). 

Devices that are set up using IP and Cellular paths may have reported a secondary path failure instead of a communications failure.  Once the issue occurs with a communicator, it will not recommence communications absent you are following the procedures below.

Resideo’s AlarmNet 360 has reported communication failures as identified on the chart above.

How to determine if your device is affected?

Devices that are affected by this anomaly will show the following symptoms:

A. Locally on the device:

LEDs on the device will flash regularly at a rate of two times per second.

B. On AlarmNet 360:

Devices performed normal check in procedures (QOS) for a period leading up to March 19, 2022.  Beginning on March 19 through March 28, 2022, certain units stopped communicating and reported a communication failure as identified on the chart above. 

Correction procedures?

Devices that are affected by this issue must be corrected by replacing the SIM card.  SIM cards will be available to order using the SKU SIMKITV beginning on April 7 as needed.  Customers may also contact the GeoArm or Resideo Sales (800-645-7492) team to arrange for shipment of SIMs .

Procedures for replacing the SIMS will be included in the SIMKITV, we have also posted the procedures at this link: SIM Card Replacement

Resideo is confident that the anomaly that led to this issue is corrected and will not occur again after replacing the SIM Card.