Interlogix, which is a division of UTC Climate, Controls & Security is shutting down its businesses in the USA and Canada by the end of 2019. Interlogix Manufactures popular systems such as Concord, NX Series & Simon series systems.
What does this mean exactly? This means that after 2019 is over Interlogix will no longer manufacture any products. Security products that have already been sold to distributors will remain for sale until the stocks are depleted.
Interlogix’s tech support will remain open as long as there are products that fall under Interlogix’s warranty guidelines. Interlogix stated that their warranty extends to about 3 years. If this holds true that would mean Interlogix tech support could remain open until the end of 2022. After that point, if there are any issues that a dealer can’t solve by themselves there will be no one to turn to for support.
If anyone ever needs assistance with Interlogix security systems moving forward please make sure to contact us at 877-443-6276. We pride ourselves on being one of the top providers of tech support and monitoring services for these systems.
Below is an example of the letter Interlogix is providing to its Distributors.
Dear Valued Interlogix Customer:
Following a thorough review of our security portfolio, we have decided to wind down the Interlogix U.S. and Canada businesses in order to focus on growth opportunities in our other fire and security businesses.
While we may be winding down Interlogix, we are committed to ensuring that our dealers have the products necessary to support their business during this transition.
Interlogix expects to manufacture and sell products through the end of 2019. We will continue to provide customer service in the areas of technical support, product fulfillment, and warranty obligations as prescribed in our warranty policies. Our dealers will be able to purchase, install, register, and service our products with the complete confidence that we will stand behind you through 2020 and beyond.
We are working closely with our distributors to ensure that you have the product necessary for your customers during this transition period. Given our significant installed base, we anticipate increased demand at this time and will build and fulfill orders in the order in which they are received.
We value the relationship we have built with you over the years and will continue to communicate with you regularly throughout the wind-down process.
Interlogix it was a pleasure working with all of the products you acquired, maintained and developed over the years such as the Concord, NX Series and Simon security systems.